Talk UX (Ladies that UX)

Director of Talk UX 

Amazon Web Services (AWS)

UX at AWS

Contractor at Department of VA

Led the discovery and design effort to improve the appeal decision process for veterans at the department of VA.
Researched, prototyped and evaluated complex end-to-end workflows to streamline appeals processing by enabling VA staff (attorneys, judges and administrators) to quickly and efficiently intake, process, and schedule hearings for veterans.
Scaled research practices by developing research operations to focus on processes and measures that support researchers in planning, conducting, and applying quality research at scale.
Expanded the design system with new elements and patterns. Build out all the components in the team's Figma assets library to increase design production velocity and consistency.

User Experience Researcher/Designer

UX Consultant

Client: Generac Inc
Established UX practice within Generac’s Connectivity team and created a UX roadmap to successfully integrate UX practices into product development.
Educated stakeholders about UX research, design thinking and user testing.
Established user research practice for the new Connectivity team, including generative research for new products and evaluative methods for existing products.
Prioritized, planned, and executed multiple UX projects including user research, design and usability testing to inform product teams.
Designed and iterated multiple products including a digital app product idea through user interviews, persona development, empathy and journey mapping.

Client: Applause
Planned and tested web applications for accessibility (compliance with WCAG and Section 508). Evaluated and reported findings from accessibility testing. Identified workarounds and recommended solutions for defects discovered during testing.

Client: K12
Planned and executed conceptual, tactical, and strategic research to shape students and teachers’ experience when using K12 learning platforms. Based on user research, developed fully functional prototypes and wireframes using sketch and Axure for K12 learning platforms.

Client: Helical Inc
Executed qualitative research and designed a new solution for small to mid-size companies to detect and successfully mitigate security risks. Based on research, created new dashboard design for HELICAL that will be used by small to mid-size companies to detect and successfully mitigate security risks.

Mattel, Inc.

Executed multiple qualitative (in-lab user sessions, phone interview, focus groups) and quantitative studies (surveys) to inform design of e-commerce, play and corporate website for American Girl, subsidiary of Mattel.
Performed foundational and tactical research studies as part of a cross-disciplinary team to introduce a new product line and digital experience for American Girl customers.
Led user experience design efforts including information architecture, persona development, user flows, usability testing planning and execution.

User Experience Strategist

Client: CUNA Mutual Group
Executed quantitative and qualitative research studies to develop a redesign strategy for CUNA
Mutual Group’s Retirement Services offerings.
Developed fully functional prototypes and wireframes using Axure for CUNA Mutual Group’s Retirement Services offerings.
Developed testing materials, moderator guides, and screeners for usability testing. Moderated testing sessions, reported findings and identified recommendations for the issues discovered during user testing.
Managed and mentored UI developers and visual designers.

Client: American Family Insurance
Conducted in-depth research studies with stakeholders and customers that culminated in a user requirements report and recommendations to inform redesign of American Family Insurance corporate website.
Developed fully functional prototypes and wireframes using Axure for American Family Insurance website.
Planned and executed multiple user testing sessions. Reported findings and identified recommendations for issues identified during user testing.

Client: SmartBear Software
Led the user experience effort for Swagger Hub Registry.
Designed and executed foundational and tactical research studies with customers and stakeholders to help identify requirements for Swagger Hub Registry.
Conducted qualitative research through interviews that informed product development team. 
Design low fidelity using Balsamiq and high-fidelity prototypes using Axure RP.
Defined visual style and user experiences with the help of a style guide. 
Created test materials including wireframes and performed moderated and un-modererated user testing. Completed qualitative data analysis for actionable recommendations to present to stakeholders.

Dell EMC

Developed fully functional prototypes and wireframes using Axure RP and MS Visio for security software products at RSA, The Security Division of EMC Corporation. Created test script, recruited test participants and conducted remote usability testing. Analyzed test results and made recommendations on design changes to product teams. Developed effective methods to create, update and review changes to UX technical specification documents. Developed a detailed front end technology proposal to improve user experience across all RSA products for which received company award and recognition.

Worked with Foglight Product Management team to translate customer requirements into UI designs. Developed fully functional prototypes and wireframes using Axure RP for virtualization software. Prototyped interfaces with interactive wireframes to integrate new workflows into existing product. Delivered design assets such as icons and product design specifications to engineering teams for implementation and testing. Helped create a universal style guide for Dell products.

Hexaware Technologies

Software Engineer at Hexaware Technologies, India 
Client: All Nippon Airways (ANA) and Nippon Cargo Airlines (NCA) Airlines services
	
. Developed and maintained software for managing ANA and NCA Airlines services. 
. Managed the quality control activities of the project as per Capability Maturity Model 
. Integration (CMMI) standards for CMMI Level V company.
. Led project group of five members to partition ANA and NCA cargo handling software.
. Trained new employees in airline mainframe software system.
. Gained expertise in providing end-to-end solution for cargo services including functions such as cargo reservation, movement, delivery, export and import of cargo

Client: Deutsche Leasing AG, Germany

. Developed entire software for creating, validating and processing leases through well defined System Life Cycle model for Deutsche Leasing AG, Germany.
. Integrated the lease booking process and lease application process using IBM’s MQ Series.
. Interacted regularly with clients to deliver project updates and receive feedback on fulfillment of client requirements.

Senior Software Engineer

I am a User experience strategist, researcher, information architect, designer, storyteller, community builder and a creative problem solver. I love design research - observing, learning and understanding. I have experience researching, designing and testing hardware, software and web interfaces. I strive to create products that deliver value and positive experience to the end user. I have a relentless curiosity for learning about people and enjoy solving problems, organizing information and designing interactions for global audiences. My unique perspective, informed by an international upbringing, training in Computer Science & UX and varied professional experience enables me to creatively connect the dots outside of the box.

I share my ideas by presenting at various conferences. I have presented my ideas/spoken at conferences like Chicago Camps, That conference, New Code Camp, Ignite UX Michigan, Digital Strategies Summit, UX Camp, World Usability Congress and Code paLOUsa.

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