HCL Technologies

Queue Manager - Data Centre Operations & Service lines (3300 conversations via chat, mail & telephonic medium)
Request Management
Be the source of communication via Mail, Agent Chat & Avaya System.

Companies-
Munich Re- German multi-national re-insurance company: (Jul2021-Feb2022)
1. Completed transition of the project in less stipulated time.
2. Queue manager for EMEA & APAC regions.

GSK- Global Pharma company, Haleon- Consumer healthcare: (Mar-Sept2022)
1. Handled 150 chats/day during its transition period.
2. Brought about new scope for teams to handle varied issues.

easyJet- British multi-national airline: (Oct-Nov2022)
1. Took up continuous calls on major issues, incidents & service desk issues.
2. Cleared back-logged requests and created new service requests.

Senior Analyst

Stanford Health Care (US)- Linux Engineer, RHEL 7 & LPIC 2
(January 2017- March 2018)
- Automated repeated Unix tasks.
- Monitoring data centre cloud servers, 
- Performed root cause analysis of problems & incidents, thereby remediating problem management.
- Brought down the number of unnecessary incidents.

Health Care Services Corporation (US)- Process Manager, IITILv4, CISA
(April 2018- April 2019)
- Brought down the time consumption of incidents and change process
- Performed SNow lifecycle
- SOC analysis of firewalls.
- Wrote GRC statement which brought cancellation of levied fines.
- Webinars on IT Security & Data Security.

Novartis AG (Swiss), Floor Lead- GCP, AWS Cloud Practioner
(May 2019 - June 2021)
- IBM Maintenance
- Command Centre Operations
- Performed validation of Unix/Linux logs
- Brought down the criticality of a prioritized incident by careful analysis on network changes
- Script to bring-up network services to perform back-up on cloud servers.

Analyst

Grasped the foundations of IT Infrastructure, Programming concepts and gained knowledge in Cisco Networking Data.
Demonstrated skills in Cloud Virtual Machines and Linux Operating System.
Acquiring certificate on Red Hat Enterprise Linux 7 under Red Hat company and HCL Manesar campus.

Internship Trainee

Worked on High Voltage transmission system using ETAP software system and Power World Simulator for its Power System Operation & Control.
Majorly worked on Renewable form of Power Resources, a Wind Energy Conversion System (WECS) constructed off-coast of the Baltic region by employing PSCAD tool and enhancing its Power Flow by Fault Current Limiting Systems (FCLS).

Research Trainee

Schneider Electric

By participating in daily process adherence and quality check meets.
Organizing process flowcharts and collecting information through direct questionnaire of procedural steps followed in actual process that enhanced the daily operations of batch-wise quantities.

Quality Analyst Intern

Monitoring line production of electric switch components and identifying defective part of the switch assembly that leads to its elimination from production line system. Also, assuring minute parts stay in place on belt operations and a keen eye on the supply machine that places one of the minutest component finally in the switch assembly.

Engineering Trainee

I have a total of 6 years of experience working in Application Software & Cloud Computing @HCL Technologies with 4-years of management experience including a mid- level position.

Linux- Technical Support
Cloud Computing
Programming languages- Web Development, Software Development & Mobile App Development
Networking & Network Management
Information Security, Cyber Security
Quality Assurance
Database & Data Storage Administration
Data Analysis- Machine Learning

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