Khairunnissa (Kayla) Black - BA Hons, SSM 's Linkedin Analytics

A highly accomplished, process driven project manager, with outstanding skills in developing and maintaining effective stakeholder relationships. A passionate ORAT specialist with over 18 years’ experience in the aviation industry, having worked in several business areas, including Security, Airside Operations, Retail, Development, Baggage and Employment and Skills which was part of the HR department. Due to the pandemic, I chose to diversify my career opportunities and broaden my skills. I pivoted into the IT sector where I knew I could seamlessly transition with my current competences, whilst further gaining knowledge, skills and experience. PRINCIPAL SKILLS . SAFe Scrum Master • Lean Six Sigma Green Belt • Prince2/ Agile • Stakeholder Management • Training KEY ACHIEVEMENTS TO DATE • Successfully implemented the first ever airport retail catering unit handling liquid nitrogen as part of their cooking method within an airside environment at Heathrow Terminal 2. • I was part of the team that improved customer experience by cutting 14 minutes on the waiting time for baggage reclaim allocations in T2, with the delivery of a 12.5% increase in reclaim capacity without increasing the floor plate.