EPPLE GmbH

Digitization Manager

Freshworks

* Expert in implementing the Freshworks CX suite (Freshdesk, Freshcaller, Freshchat).
* Understand and transform each client's support processes.
* Proactively engage with product teams to stay up to date.
* Manage the entire customer onboarding process (kick-off, requirements, implementation, go-live, handover).

Senior Onboarding Specialist

Onboarding Specialist

EMBL

* Implementing the next phase of CRM software: end-to-end project management. 
* https://www.linkedin.com/products/thankq-usa-thankq-crm/
* Issue & Change Request Management: interface between EMBL users, EMBL IT, software vendors. 
* Training & Support: providing in-house training, support and up-to-date documentation. 
* Application Administration: managing system configuration, system monitoring, ensuring data quality.

Project Officer & CRM Administrator

PAN Consulting GmbH

I support my clients with
* Project Management 
* Master data management for TIS software
* Payment testing after release changes
* First level support

Senior IT Consultant

TIS (Treasury Intelligence Solutions)

* Onboarding of TIS customers
* Gather customer requests
* Prioritize customer requirements and discuss implementation with development
* Consult customers
* Carry out customer trainings
* Information Security ISO 27001

Senior Professional Services Consultant

InterComponentWare AG

* Business Process Management
* Business Application Management
* First Level Support
* Second Level Support
* User Training
* Change Management
* counsel departmental quality coordinators
* improve modeled business processes
* train on quality management and continuous improvement
* follow up on external audits

Inhouse Business Consultant, Quality Manager

SAS Institute GmbH

* counseled knowledge coordinators across various SAS offices 
* administered an internal project documentation system 
* organized a yearly SAS knowledge management conference 
* tested systems supported by the team 
* directed a team of 15 people at SAS Forum International

Knowledge Manager

✔️ My areas of expertise are: Management consulting, knowledge management, IT consulting.
✔️ Good handling of failures, because they are always also opportunities to try out new things.
✔️ High empathy for people and their concerns.
✔️ I like to learn new things.
✔️ I have been working in various areas of information technology for over 20 years.
✔️ Bachelor in England and Diplomkauffrau in Germany.
✔️ I understand both developers and non-technical end users.
✔️ I am an organisational talent, committed, flexible, independent but also a team player.
✔️ Many years of experience in project management with a high degree of flexibility in meeting customer requirements.
✔️ High level of innovation paired with customer-oriented work.
✔️ I have experience in a wide range of areas

Taplio

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