LUNA Innovations

Sales Operations Specialist

By Grace Studios

I video and photograph a variety of events with a focus in corporate marketing.

Photographer / Videographer

CRM Consulting

I help clients get the most out of their CRM. I specialize in creating automations and customizing CRMs to work FOR sales reps. This means less data entry so you can focus on selling!

Salesforce Experience:
Developed sales strategies and sales process workflows.
Created complex Flow automations.

Salesmate.io Experience:
Created Automation Journeys that integrated with external systems.
Designed a workflow to eliminate manual data entry.

Pipedrive Experience:
I've been using Pipedrive since it first came out. They were the first to simplify the CRM experience without compromising on features.

Salesforce Consultant

Testrake Support Services

Created Flows that integrated with Slack and third-party systems.
Utilized Declarative Lookup Rollup Summaries to efficiently create cross-object functions. 

Configured and managed Salesforce for multiple clients, including data management, security settings, user setup, automation tools, reports, and dashboards.

Customized Salesforce to meet specific business requirements by creating custom objects, fields, page layouts, workflow rules, validation rules, and Flows.

Experienced in data import/export, data validation, data cleansing, and data migration techniques to ensure data integrity and perform bulk data updates.

Skilled in creating meaningful reports, dashboards, and data visualizations to drive data-based decision-making and provide valuable insights.

Salesforce Admin / Account Executive

Signature Flight Support

•	Ensure all base personnel complete required Web Based, Instructor Led, Virtual Instructor-Led, and On the Job Training (OJT) in a timely manner
•	Ensures all “Power Industrial Truck” (PIT) certifications are current and accurate
•	Provide local and regulatory fire authority training as required
•	Ensure team members are trained on existing and new equipment as required
•	Keep all training files organized, accurate, and maintained within company standards
•	Ensure the Master Base Training document and Service Tracker is updated and accurate 
•	Responsible for coordinating the on-the-job training; including guiding OJT Trainers on training objectives required for all team members
•	Responsible for New Hire Training Process
•	Train team members on the proper use of Personal Protective Equipment (PPE)
•	Ensure Customer Service Representatives (CSR) receive proper SIGnet and CSR Training
•	Ensure all team members are following company procedures, monitor for compliance, conduct on the spot corrective actions, and provide refresher training as necessary 
•	Keep manuals current with new releases and updates
•	Ensure all commercial airline training is completed according to airline standards (if applicable)
•	Deliver and/or oversee the completions of any added training required by Signature Flight Support

Base Trainer

✈ ✨Behind every flight is a team that takes care of the pilots and their passengers. I make sure these teams have the tools and skills needed to complete the job safely and effectively.
Here's what I do in more "corporate" terms:
•	Manage and direct personnel engaged in providing a variety of service requests and problem resolution.
•	Meet, greet and assist customers with hotel reservations, ground transportation, catering and other services.
•	Perform personnel actions such as interviewing, hiring, scheduling, training, appraising performance, rewarding and disciplining employees; addresses complaints and resolves problems.
•	Market the base by contacting potential customers encouraging them to visit Signature Flight Support.
•	Monitor performance of Customer Service Representatives to ensure technical accuracy, demeanor and adherence to Company policies and procedures.
•	Instruct and supervise Customer Service Representatives in regards to security procedures.
•	Visit base tenants to ensure their needs are being met.
•	Conduct employee meetings and shift briefings.
•	Purchase uniforms, promotional items and office supplies.
•	Respond to service irregularities and recommend corrective action.
•	Establish relationships with local hotels, restaurants and health clubs to obtain discounted rates for customers.

Customer Service Manager

Responsible for ensuring the timely and accurate completion of any required station finance activity and leasing agreements.
Reconcile fuel invoices along with tracking physical inventory.
Negotiate tenant hangar rates.
Handle leasing agreements with hangar tenants.
Process Certificates of Insurance and ensure they are compliant.
Resolve customer account issues and discrepancies.
Collect past due payments on hangar rent and aircraft maintenance receipts.

Accounting and Leasing Administrator

I make sure every private aviation customer has an exceptional experience when they fly to Roanoke. I also take photos for events and special projects.

Customer Service Representative

Line Service Tech

Allegiant Gate/ Ramp Agent

Cargo Handler

Small Business Marketing Kit

I develop marketing strategies that create instant ROI through clear KPI's and attainable objectives. 
I've developed numerous websites, all with the chief objective of generating new leads. Each website is custom made to meet the client's needs. I've created sites in full-HTML, Wordpress, and Hubspot COS.

For each project, I create custom graphics and visual content to support the campaign's objectives. This includes photography, video, illustrations, copy, and animation.

Services include:
Web Design, Conversion Optimization, Lead Generation, Email Campaigns, Social Media Marketing, PPC, SEO, and Content Marketing.

Marketing Consultant

Mariposa Interactive

📈 Created marketing strategies with clear KPI’s for enterprise companies such as HP. 
🌀 Handled project management and implemented company wide software to streamline processes. 
💻 Designed and implemented web designs through HubSpot CRM and CMS solutions.

Manager of Sales and Marketing

ABS Technology

Sold integrated technology solutions to mid-sized clients. 
Utilized Salesforce CRM to manage pipeline and accurately forecast revenue sold.
Worked with sales engineers and project managers to ensure successful completion of client orders.

Business Account Manager

Cellular Sales

Increased sales in northern Virginia market location by taking the role of interim store manager. This included recruiting new hires, training store leaders, and assisting directly in sales.

Oversaw and assisted in the training of acquired employees in Tennessee market during Alltel mergers.

Was the #1 sales rep in the state of VA twice and consistently performed in the top 15% of sales reps.
Consistently met and exceeded quota on a monthly basis by focusing on outside sales and business-to-business sales. 

Responsible for not only training new hires but also assist current reps with solving advanced device issues and troubleshooting broadband connect cards.

Sales Executive/ Trainer

Virginia Tech Bookstore

Worked with marketing department in creating promotions.
Responsible for scheduling employees, assigning them tasks and ensuring the overall success of the store.
Responsible for ordering and selecting inventory.

Satellite Store Manager

Dynamic and accomplished Business Development Professional with over 17 years of proven success in sales, consistently exceeding revenue targets and driving strategic growth initiatives.
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Connect with me:
✉ hkeeganb@gmail.com
📞 540.797.7838
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Things I love and obsess over:
When I’m not playing with Salesforce, you can find me behind a camera taking photos. Concerts are a favorite subject as well as freelance jobs.

Possible misspelling of name: Keagan, Kegan, Teagan, Sturdivant, Duvant, Durant, Sturdivant

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