Reliance Infosystems

Customer Journey Guidance:
•	Collaborate with prospects to guide them through the customer journey, identifying their needs and preferences.
•	Foster an understanding of Microsoft-related products and solutions to tailor recommendations to individual customer requirements.
•	Work closely with prospects to ensure their transition from potential leads to Sales Qualified Leads (SQLs).

Content Creation:
•	Develop engaging and persuasive content for Microsoft-related and organization products and solutions that align with sales objectives.
•	Utilize the knowledge of Microsoft technologies and services to articulate the benefits and value propositions to prospective clients.

Lead Generation and Engagement:
•	Proactively identify potential leads through research, campaigns, and market analysis.
•	Initiate and nurture conversations with prospective customers to ignite their interest in products and solutions.
•	Employ excellent communication skills to represent the organization in a professional and customer-centric manner.

Workshops and Webinars Management:
•	Host and manage workshops and webinars, treating them as comprehensive projects from inception to completion.
•	Develop a framework for webinars and workshops that ensures smooth and successful execution, providing value to participants and addressing their needs.

Brand Management:
•	Play a significant role in enhancing and maintaining the organization's brand image.
•	Ensure a consistent and compelling brand presence in the market.

Customer Service:
•	Provide excellent customer service to new and existing customers.
•	Develop and implement customer service standards.
•	Resolve customer issues, provide support, and answer questions.

Customer Excellence Strategist

•	Assisted prospects to walk through the customer journey and convert them to Sales Qualified Leads.

•	Created content for Microsoft-related products and solutions to drive sales.

•	Generated leads and initiated conversations with prospective customers to pique their interests.

•	Hosted workshops and managed them as projects, building a full framework around them from start to finish.

•	Built the organization’s brand image.

Customer Excellence Intern

Fundamental Private Secondary School

•	Researched lesson topics, maintained up-to-date subject knowledge, and delivered lessons to a range of students of different ages and abilities using different learning resources and equipment.

•	Prepared marked work gave appropriate feedback and maintained records of over 40 pupils' progress and development in preparation of qualification and external examinations.

Teacher Assistant

Financial Inclusion NYSC

I was in charge of scheduling meetings, writing minutes and as a member, partook in the sensitization exercises.

Assistant Secretary

I am a highly motivated and results-oriented professional with 2+ years of experience in customer excellence, developing engaging content that fuels lead generation and driving successful customer engagement. My expertise extends to managing projects adeptly ensuring on-time delivery and meeting all objectives.

An advocate for continuous learning and personal growth, I actively seek opportunities to expand my knowledge and refine my skill set, understanding that staying ahead in today's rapidly evolving world requires a commitment to learning.

Let's connect and explore opportunities for collaboration and mutual success.

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