CBRE

Client Services Coordinator

Consolidated Analytics - NMLS ID# 1645182

Responsible for conducting initial interviews. Providing sourcing support to recruiting team, as well as support to candidates through the interview and onboarding process. System administrator for the applicant tracking system (ATS), updating, auditing, and providing system training for new users. Also provided additional and refresher training for already established users.  Posted positions on the company website and outside job boards. Working with client systems to submit candidates and set up interviews along with completing reference checks.  Set up travel arrangements (including flights and hotel stay) for consultants. Worked with hotels to obtain the best corporate rate possible.  Running weekly and monthly reports on recruiting department statistics.

Recruiting Coordinator

   First Flight

Responsible for full life cycle of recruitment for all divisions in the company. Working closely with managers during interviewing, hiring, and on-boarding including benefits enrollment. Maintaining employee census, and handling employee relation issues. Organize quarterly leadership conference, setting up all travel arrangements and conference details. Tracking attendance for employees, establishing job descriptions, and creating policies and procedures. Responsible for reporting leave of absence for employees. Responsible for project management for national accreditation, bringing project in ahead of schedule and under budget.

Human Resources Recruiting Coordinator/Office and Project Manager

Laboratory Management Service/Somatotek

•	Manage Billing Team including workload oversight
•	Billing for multiple toxicology labs
•	Reports and Reconciliation
•	A/R collections
•	Refund requests

Billing Manager/Operations Manager

Banner Health

Supervise and oversee workflow for assigned staff. Ensuring that department meets daily, weekly and monthly goals. Maintain daily statistical call reports in Excel. Inputting and reviewing all phone and agent stats.  Arrange and facilitate department meetings. Collaborate with IT and facilities to facilitate template changes along with changes for guidelines and preparations.  Troubleshoot calls, resolving patient and Dr scheduling issues.  Assist with staff and facility education.  Assume leadership role with responsibility for interviewing, hiring, training, performance reviews, coaching, disciplinary action, and termination of staff. Focused on high quality patient experience and excellent customer service.

PFS Central Scheduling Supervisor

US Renal Care, Inc.

Intake Supervisor

Training and Quality Assurance Specialist

New hire training for CBO. Audit new patient charts submitted by intake coordinators. Run weekly reports for missing information with an emphasis on revenue issues. Working with staff to ensure the system updates are completed. Working rejected claims in billing system, including Medicare COB issues, updating and releasing claims.  Working with social workers in obtaining or reinstating Medicare or Medicaid coverage. Submit requests for Medicare and Medicaid access. Testing, and training on new software. Proficient in commercial, and government healthcare plans including COB for ESRD patients.

Reimbursement Supervisor

AAHAM  Blue

Special Skills
Worked in medical billing, collections, and patient registration (RCM) for over ten years and ESRD for 3 of those years. 
Strong Understanding of commercial and government health plans including Medicare Coordination of Benefits and calculating switch dates for ESRD patients.

Certified Patient Account Technician

Canfield / PHNS

Technical system training, including web based training for multiple divisions. Guidance and training of novice insurance and collections representatives. Auditing and reviewing productivity with staff members. Creation and reviewing of training materials. Interviewing prospective employees, compiling and reviewing new hire paperwork, providing new hire orientation, and review of benefits enrollment. Establishing and revising office wide policies and procedures. Payroll entry and submission, updating attendance reports and identifying trends. Compilation and creation of inventory report utilizing Microsoft Excel. Certified Patient Account Technician training and proctoring of exams through AAHAM. Testing, troubleshooting and training of new software and hardware.

Training Specialist

PHNS

Claims Management Inc

Verified insurance coverage, submitted claims and appeals. Reviewed accounts for overpayments. Refunded patients and insurance companies. Reviewed returned mail, and resubmitted information to the correct party.

Credit Balance Auditor

Experienced Human Resources/Recruiting Coordinator with a demonstrated history of working in a fast-paced environment.

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