2020 Companies

Sr. Client Account Director

Premium Retail Services - Samsung Home Appliances

Sr, Client Account Manager

Premium Retail Services

Manage accounts for multiple clients, Simplisafe, Turtle Beach, PDP, Plantronics, Philips, Playstation, Steelseries, in multiple retailers such as Best Buy, Walmart, Target, Bed Bath and Beyond.

•	Support client accounts in all aspects of retail execution, project management and customer relationships by working with key decision makers. 
•	Partner with Premium senior management, field operations, client services, asset management, distribution, training, and HR to provide total account management for my clients.
•	Oversee and ensure field training compliance is up to customer standards. Manage and Develop account coordinators.
•	Coordinate customer/team relationship including internal meetings, vendor meetings, project set-up, client reports and follow-up 
•	Create Work orders in company data base for merchandising, installing, auditing and assisted sales in various retailers utilizing proprietary system (QTrax).
•	Run proprietary system (QTrax) daily and weekly reports. Create and provide additional reporting via excel and Powerpoint presentations and review data with clients.
•	Troubleshoot and problem solve issues for clients.
•	Identify revenue streams and ways to grow the business with clients. Create SOW for bids/quote requests.
•	Review billing for all jobs and invoice clients based on scope of work and job orders completed.

Client Account Manager

Mosaic Sales Solutions

Managed 3 Operations Coordinators and the operations for multiple clients: Samsung, Jack Links, OtterBox and Good Housekeeping in multiple retailers such as Best Buy, Target, Macy’s and Mall of America. 


•	Managed the training for 6 office coordinators and 20 field managers on procedures and various reporting by creating SOPs. Delivered SharePoint Database Training via WebEx. 
•	Maintained staffing levels and vacancy fulfillment at 93% or higher for 1400+ positions. Facilitated annual employee reviews. 
•	Conducted weekly client calls to discuss reporting and best business processes.
•	Managed onboarding, program set up and weekly scheduling for 6 OtterBox reps, 6 Jack Links reps and 30 Good Housekeeping reps simultaneously with Samsung tasks. Oversaw transition of onboarding process with HR/Recruiting/Talent Acquisition for all programs.
•	Led a project team to create and implement a database of employee and store lists in SharePoint to improve efficiency and accuracy for all reporting. Maintained all lists and updates as needed.
•	Collaborated on Kronos Payroll Integration implementation to streamline processes.
•	Compiled biweekly staffing report for Samsung and Internal/Field Teams including store staffing counts and allotted hours. Created Store Level Counts each Quarter. Audited quarterly hours report and created or removed store staffing positions based on hours.

Remote Operations Manager

Acosta

ANALYST / DATA ANALYST                                    
Provided in-depth data capture, metrics, reporting and analysis

•	Analyzed results, identified trends and made recommendations for improvements. 
•	Compiled Excel client reports daily from various databases for Consumer Package Good clients.
•	Facilitated Weekly Reporting Reviews with clients.
•	Prepared and reviewed all field compliance data using Excel v-lookups, pivot tables, slicers and charts. 
•	Coordinated hardware requests with vendor for field to complete store visits. 
•	Responded to and provided product photos per client requests on specific tactics.

Data Analyst

Supported multiple clients including: Walgreens, Home Depot and the Impact team managing various clients.

•	Successfully hired, scheduled and managed 30 staff for store resets for a 3-year project.
•	Reviewed and approved payroll weekly and resolved payroll issues.
•	Trained new staff and current staff on processes and procedures.
•	Compiled information from various reports to create Staffing Reports.
•	Managed and ran billing reports for reset projects. 
•	Created project schedules.
•	Maintained calendar of current and upcoming projects.
•	Managed electronic devices inventory and audits.
•	Reviewed product photos and display work completed via client systems.		
•	Scheduled travel logistics for traveling teams. 
•	Coordinated Comdata cards and per diem requests.
•	Audited hotel bills and per diem expenses, keeping all expenses below budget for Reset Projects.

Internal Operations Manager

Texas Workforce Commission

•	Worked with Employee lay offs impacted by jobs outsourced via Trade Agreements. 
•	Conducted information meetings at various Companies and Corporations to explain Unemployment and the Trade program which assist with continuing education or going to school while on Unemployement.
•	Work with area Agencies (DARS, TWC, and Vets Vohab) to enroll students.
•	Resolve all issues with clients, schools, and state office.
•	Set up contracts for school.
•	Administer aptitude tests.
•	Interview and assess client needs, assisting with resumes and interviewing skills.
•	Assist clients with obtaining employment.

TAA Specialist

Reliable Director who is customer/client driven with a strong work ethic and commitment to excellence. Adapts easily to changing environments and takes initiative to consistently accomplish goals and customer satisfaction. 

Proven ability to effectively manage multiple projects in a fast-paced environment. A focused manager with recognized leadership, relationship building, communication, interpersonal and time management skills. Known as a developer of strong, organized teams and a motivating & professional trainer. Meets deadlines with attention to detail. 

Competencies:
•	Operations, Staff Management, Customer/Client Satisfaction
•	Implementation, Prioritization and Problem Solving
•	Data Reporting and Data Analysis
•	Training Design and Delivery – Classroom and WebEx online training

Computer/Technical Skills: Microsoft Word, Excel and PowerPoint. Kronos, Outlook and various proprietary software programs and business-related systems/software.

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