Allstate/DISYS

•	Track, resolve and report any issues with enrollment files.
•	Analyze any issues and work with IT to resolve.
•	Monitor ticket to make sure enrollment is completed by the deadline.
•	Watch for trends in issues to identify and prevent future problems.
•	Utilizing critical thinking and problem solving for product report generation
•	Utilizing team efforts in managing enrollment products 
•	Adhering to set product schedule maintain effective time management
•	Configure and implement products and reporting
•	Maintain and correct ongoing deliverable reporting
•	Configure account setup for enrollment on multiple platforms. 
•	Configure product specifications in accordance with AB standards. 
•	Configure census and existing benefits data for enrollment purposes. 
•	Provide issue resolution for end users in the account set up and enrollment modules.
•	Contribute to the accuracy of all supporting documentation. 
•	Collaborate closely with internal business areas, field sales distribution, implementation teams, underwriting, and new business to effectively recognize and solve case level enrollment issues and reinforce corporate initiatives.

Data Integrity Specialist

University of Maryland Medical Center

•	Provided sophisticated output in the form of reports, analyses, research and data. Reports frequently involve national statistics displayed as tables and visually displayed graphical information. 
•	Worked with multiple, large datasets to create analytic longitudinal datasets for analyses. 
•	Assisted in the preparation of complex data, analysis, and technical reports. 
•	Created ad hoc reports or data files in response to specific data inquiries. 
•	Analyze and process survey data producing tabulated results in various report formats.
•	Developed and maintained the Access database that was used for data analysis and reporting. 
•	Developed and implemented policies and procedures in the areas of housestaff, staff management and program(s) budgetary goals and objectives that are consistent with University of Maryland’s GME policies and program(s) accreditation. 
•	Spearheaded several University-wide GME committees to establish program(s) standards and administrative program(s) plans and policies. 
•	Generated compliance processes and procedures while working within the regulation framework and develop and implement all policies and recommend ways to minimize risk. 
•	Supervise and maintain all compliance documents such as contract specification and technical resource documents and monitor all field applications and manage all communication for emergency responses.

Data Management Analyst

University of Maryland Baltimore

•	Monitor data entry and recruitment activity
•	Perform data quality review and data cleaning tasks
•	Design data entry screens using custom Excel and web-based libraries
•	Assist with web site maintenance

Due to COVID pandemic, the contract was not renewed.

Research Coordinator

University of Maryland Medical Center 

•	Provided support and met regularly with the Program Director concerning office management issues, activities and the status of projects. Identified and evaluated the methods for improving workflow and cost effectiveness.
•	Interpreted and applied ACGME, other national accrediting agencies, and hospital policies to support compliance.
•	Provided both administrative supervision and support to residents/interns/fellows. Acted as a liaison between residents and hospital administration when necessary. Established relationships and acted as a liaison to other Hospitals, internal departments, and divisions regarding resident recruitment, orientation, annual program Affiliation Agreements, and external rotations.
•	Oversaw department-level trainee orientation.
•	Informed residents and trainees of inter and intradepartmental policy and procedure changes.
•	Tracks, reports, and ensured compliance with procedures regarding licensing, moonlighting, annual contracts, and initial and re-credentialing of trainees.
•	Managed materials for specialty-specific trainee exams and assisted with proctoring exams.
•	Developed, implemented, and oversaw the maintenance of filing, record keeping, distribution of materials, and other types of office/program systems. 
•	Managed the evaluative processes of the trainees, program, faculty, and rotations.
•	Planned departmental annual events including recruitment, orientation, graduation, faculty retreats, as well as various meetings and program-related events.
•	Organized meetings, prepared and distributed materials for conferences and lectures. 
•	Maintained program’s website.
•	Maintained the ERAS database (Electronic Residency Application System) and oversaw its processes during the Fellowship Recruitment season.

Program Coordinator

University of Maryland Faculty Physicians Inc.

Administrative Assistant & Fellowship Coordinator

As a Technical Implementation Analyst, I have been working for over two years to track, resolve, and report any issues with enrollment files, using various tools and platforms such as Power BI, SQL, AWS, and Alteryx. I have also been involved in configuring and implementing products and reporting, as well as maintaining and correcting ongoing deliverable reporting.

With more than four years of experience in data management and analysis, I have developed strong analytical, technical, and problem-solving skills that enable me to provide sophisticated and accurate data solutions for various clients and stakeholders. I have also gained valuable experience in working with large and complex datasets, creating longitudinal and ad hoc reports, and designing data entry screens. I am passionate about data integrity and quality, and I strive to deliver timely and reliable data products that meet the needs and expectations of our customers.

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