Cardiac Life Products 

Ecommerce Specialist

• Oversees and follows up on a territory of 600+ accounts
• Provides customer support and technical assistance
• Achieves consistent success in generating sales quotes, meeting and key performance indicators (KPIs) 
• Collaborates with colleagues to strategize approaches to the sales process
• Initiates strategic calls with customers to discern their current needs, tailoring sales approaches to address specific requirements and effectively closing sales
• Designs visually appealing Instagram and Facebook posts using Canva and Photoshop
• Creates and executes relevant email campaigns

Support Specialist / Sales Generator

quantilope

• Consistently delivered a high volume of 300 phone calls and 100 targeted emails weekly to qualified leads and businesses
• Set two meetings monthly with the relevant AE
• Used SalesForce to create a list of relevant contacts 
• Maintained a grasp of relevant market information and trends across five plus industries at a time
• Leveraged tools like LinkedIn, Sales Navigator, and ZoomInfo to source 20 new customers daily  
• Collaborated with account executives to qualify leads and set up market research demos 
• Customized 300 emails weekly, tailored to specific industries and job titles

Sales Development Representative - Enterprise

Better

NMLS License #2233240
Inbound D2C & Ally

• Consistently hit KPIs of over 400 calls a month, while maintaining a high Customer Satisfaction score from current and prospective clients, realtors, insurance companies, and title companies
• Educated and assisted a minimum of 40 prospective clients daily in the loan application process 
• Managed client escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution  
• Led collaborative huddles of 10 employees and my manager weekly
• Managed time keeping and meeting documents

Sales Development Associate 

Fevo

Was let go because of COVID shutdowns

• Promoted after a year due to increased leadership capabilities and job duties 
• Oversaw three employees on the customer support team 
• Worked with the IT team to solve technical and operational issues happening internally 
• Screened new employees during the hiring process to determine if they'd be a good fit 
• Was a key player in the growth of the fulfillment team during the start-up phase  
• Worked under pressure on game days to ensure tickets were sent out and solutions were in place for last-minute issues
• Co-created a standard operating and support policies manual for incoming employees 
• Participated in the detection process of fraudulent purchases
• Built relationships with peers and clients through collaboration and execution of tasks
• Kept a professional work setting with clients to ensure further partnerships

Manager of Customer Support and Operations

Customer Support Associate

Customer Services Agent

Cardiac Life

• Obtained a 100% increase in product engagement 
• Used HTML and CSS to navigate and edit the 100-plus website pages
• Amplified website traffic by leveraging tools like Semrush and Google Analytics to reach 100% product engagement 
• Crafted 2 blog posts weekly rooted in current events
• Designed flyers and brochures for marketing campaigns and email blasts
• Created 50 pus landing pages and promotional materials

Lead Generator/Copywriter

Fitlife Nutrition

• Created a sense of community and fostered a culture of empathy 
• Assisted in a 50% growth in gym membership within a single year
• Established a reputation as the go-to expert on studio operations
• Executed engaging events and set up dynamic fitness challenges 
• Crafted brochures for the studio using Illustrator and Photoshop
• Engaged with customers daily
• Provided friendly support and created a warm and welcoming atmosphere within the fitness club
• Concluded each workout class by closing up the facility

Marketing Team Lead

Elite Daily

Contributing Writer

HelloGiggles Productions

• Contributed various blog posts that fit the HelloGiggles brand

Reporter Magazine

• Was responsible for editing footage
• Wrote interview questions and conducted interviews in a professional manner
• Sought out various stories that were compelling and interesting
• Attended events and interviewed students on the street to promote various events and topics

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