Ken Smith

Canon Business Process Services

We help people learn and grow in their career at Canon Business Process Services and keep them safe while doing it!

Training & Development

- Responsible for strategic planning and implementing learning and performance solutions for line of business, including site and corporate/regional employees.  Create and manage training budget, negotiate contracts, and manage service level agreements with vendors and contractors.

- Implemented CBPS' Learning Academy.  The Learning Academy features over two thousand courses and training programs.  Since inception in 2017, increased online learning from 5% per year to over 77%  per year in 2022.  Over 93% of training, online and/or virtual training, is accessed via the Learning Academy at Canon.  Resulted in substantial reduction in T&E costs.  

- Led development of Advanced Services Sales Curriculum to increase sales in our Document Management, Digital Transformation, Warehouse & Distribution, and Workplace Experience Services.

- Created leadership and transitional programs for all levels of organization to increase bench strength and internal promotions.  Over 60% of all participants have been promoted to the next level of their career.

- Implement Talent Management process to identify, develop, and leverage talent to grow the business.

- Redesigned Performance Management process to align with business metrics and core competencies of the organization. 

Safety

- Led creation of CBPS' Corporate Safety Governance System including: (1) Corporate Safety Policy & Procedures; (2) Customized Site Safety Playbook; (3) Training & Education; and, (4) Analytics and Measurement.  

- Reduced Worker Compensation Total Paid over $300k from prior year, and reduced Worker Compensation Reserves from prior year over $400k. TRIR rate is 70% below industry average, and EMR is .63 for current policy year, decrease of over 20% from prior year.

Senior Director, Training & Development | Safety

Allied Building Products Corp.

- Senior Manager of Employee Development responsible for design, development and implementation of training, performance management and talent management programs.

- Implemented online Employee Development University powered by Cornerstone to support people development strategy.  Recognized a 20 percent bottom-line savings over 3 years through reduction in travel and the ability to deliver virtual and on-demand classes.  Reduced costs for deployment and tracking of safety compliance training.

- Created Road to Success Outside Sales Program that helped increase new customer sales $16,000,000 and increased average account size from $22,000 - $33,000.

- Improved overall customer experience 27% by implementing mystery shopper initiative and training program for inside sales.

- Developed Career Development Program for high potential individual contributors that resulted in 80% of participants being promoted to new positions.

- Created Sales Management program to identify, develop and leverage sales talent to grow the business by implementing a program that focused on: (1) Identification and Selection; (2) Accelerated Orientation and On-boarding Program; (3) Driving Performance and Results; (4) Developing People; (5) Recognizing Success.

- Created National Conference in partnership with Jeffrey Gitomer national sales author, professional speaker, and business trainer, who writes and lectures internationally on sales, customer loyalty, and personal development.  Focus of the program was to enhance customer service, increase existing business relationships and acquire new business relationships.

- Redesigned Performance Management.  Increased completion rate of annual performance management review process from 66% to 95.8% during initial rollout of new process.  Implemented Talent Management process and leveraged SuccessFactors to identify employee potential in nine-box grid.

Senior Manager, Employee Development

MetLife

Developed Sales Management Development Program for new/existing sales managers focusing on recruiting, selecting, training and supervising new field service representatives (insurance agents) to increase retention and sales performance.

Director, Sales Management Development

UBS Financial Services

Managed and coached team of ten instructional designers and documentation specialists responsible for creating and maintaining training and business development programs utilizing a blended learning approach and success factor models for the following roles: Financial Advisors; Branch Managers; Operations and Administration Managers; and Client Service Associates.

Manager Learning Design and Publishing Services

Automatic Data Processing

Managed a team of Instructional Designers responsible for the development and implementation of associate and client training to support pilot of ADP's first Major Accounts Internet Payroll product. Training consisted of web-based training modules and virtual classroom training.

Project Manager

Prudential Securities Incorporated, New York, NY

Designed and developed business development programs that were a core component of Prudential Securities Financial Advisor Curriculum to increase sales performance by identifying new market opportunities and expanding existing client relationships.

Associate Vice President, Instructional Design Specialist

Analyzed, designed, developed, implemented, and evaluated training materials that ensured mastery of performance objectives for associates and customers.

Program Designer

Senior Director @ Canon | Training & Development | Safety

It has always been, and will always be, about your people.  You can have the best process, technology, and data analytics; however, if you don't have the right talent, it is all for naught!  I am passionate about developing talent at all levels of an organization to succeed in their current role and responsibilities and/or prepare them for a future leadership role to help improve performance, productivity and profitability.  In addition, I am committed to keeping people safe while they learn and grow in their career.  NOTE:  Views expressed in my posts or comments are my own, and not those of Canon Business Process Services, or of any person or organization affiliated or doing business with Canon Business Process Services.

Senior Director, Safety, Training & Development

Safety is an everyday event that is part of the flow of work. #safetyexcellence #safetyleadership #safetycadence

I’m passionate about developing talent at all levels of an organization to succeed in their current role and responsibilities and/or prepare them for a future leadership role to help improve performance, productivity and profitability.  In addition, I'm committed to ensuring Canon Business Process Services (CBPS) is an industry leader in Environmental, Health and Safety practices, maintaining a safe and healthy workplace for our employees and clients, and protecting the environment.  NOTE:  Views expressed in my posts or comments are my own and not those of CBPS, or of any person or organization affiliated or doing business with CBPS.

"Good Business is Good Safety".

That is a direct quote from my special guest in this week's episode of the Leading Safely Podcast, the wonderful Bernie Doyle.

Bernie spent over 30 years in operational leadership roles across a variety of industries. Whilst he constantly reminded me in our chat that he is not a safety professional, he is the current Chairman of the NSCA Foundation and the Chairman of APOSHO - the Asia Pacific Occupational Safety and Health Organisation. 

In the space of Human and Organisational Performance, we talk about operational excellence and what that looks like. For me it's a place where safety is an integral element of every part of the business, and it isn't just an output or something a specific team on site do. Bernie and I seemed to be aligned in our thoughts.

Why not check out the whole conversation via Spotify https://lnkd.in/ghTD7fhD, or anywhere else you get your good podcasts and then come back and share...

What are your thoughts on good business verses good safety?

Safety needs to be part of the process when writing standard operating procedures, not afterwards. #SOPS #safety #safetyexcellence #safetyleadership

Safety professionals, are business professionals too! #safetyleadership #safetyexcellence #safety #businesspeofessional

Understanding human behavior is key to operational and safety excellence. #safetyexcellence #safetyleadership #safety 

‘Very simple Norton, I have a big mouth!’

I am dating myself, but some of you may recall this line from the Honeymooners.

I get Ralph, I was Ralph.

Especially, the earlier part of my career.

Well, today too, just not as much.

Hey, I have to be honest.

I am human.

Early on, I always felt I had to open my mouth.

It is not a bad thing to speak your mind.

But when you are a leader, and you feel you have to show your worth – it’s a downer.

It will silence your team.

Today, I had a great experience.

I was about to have one of those moments where I opened my big mouth.

I was struggling internally.

I was biting my tongue.

I got the scar to prove it. 😁 

I had to hold myself back.

I had to take a deep breathe.

I had to be open to their ideas.

I had to listen.

If I did open my big mouth, it would have silenced the team.

I waited to add my input.

I contributed to what they were talking about rather then saying what I felt.

I am glad I did.

Why?

After a brief discussion, we came up with an awesome idea that I didn't agree with at first, that grew into something bigger and better.

I can't wait to implement it.

And, by the way.

Afterwards, I told my team I struggled.

I have always been open with my team.

Because, I am just like them.

I have strengths and weaknesses I still need to develop.

I battle everyday to get better.

The more self-aware we become of our faults, admit it, make amends for it, and strive to make improvements - it shows leaders are human too.

We're in this together.

My team helps me learn, grow, and win too.

#selfawareness #learning #growth #listenbeforeyoutalk

Safety is a part of the flow of work!  #safetyexcellence #safetyleadership #safety

Including people at every level of the organization to gain buy-in and build safety systems that work, is the pathway to success. #safety ##safetyleadership 

Just a thought, as I end my week. What type of work environment are you creating for your team?  #leadership #attitude #behavior #results

Learning and growth happens when we take the time to stop and think. #continuousimprovement #reflect #learn #grow #win

CANON IS NOW HIRING Warehouse Positions for a Global Biotech Leader in New Albany, OH. See the information below and connect with Canon! #job #career #careeropportunities #teamcanon #hiringnow #hiring #opportunities

Our new video highlights how a health sciences manufacturer partnered with Canon to provide onsite internal logistics support to solve logistics challenges. These include materials handling, inventory control, shipping, and receiving. Our team assisted the company during the opening of their new warehouse by designing and optimizing the facility's operations. This allowed the company to begin manufacturing and distributing its scientific device product as well as the temperature sensitive chemicals needed for its operation. Canon receives, stores, and maintains inventory control for 800 components of the scientific device before fulfilling the shipment of the finalized product. Click on the audio icon below and view the video now. 

When I learned to do this, it helped me to better position my ideas and solutions to add value. #headandtheheart #learning #leadership #value

Investing in building a high-performance team is like investing for building wealth.

Consistent investment in developing your people over time not only helps them learn and grow, but it also helps you and your company learn and grow too.

Just like building wealth, the compounding effect is amazing in building a high-performance team and optimizes your chances of achieving your desired business results.

It's an investment that pays dividends for the both of you.

Don’t do it, or wing it, you might be short-changed.

#professionaldevelopment #learninganddevelopment #leadership #coaching #training

Safety knowledge is crucial, but business and financial acumen is just as critical to achieve safety excellence! #safety #safetyexcellence ##safetyleadership 

It's easy to fall into the routine of life and lose sight of our purpose and passion. 

Taking a step back and reflecting daily and weekly on how we spend our time can make all the difference. 

Without reflection and self-awareness, we risk becoming stagnant. 

With reflection and self-awareness we risk learning and growing.

The choice is ours to make.

I chose the latter.

Not always easy.

We become complacent.

We are human.

Time to refocus.

Is it time for you too?

 #selfawareness #reflection #purpose #passion #learngrowwin

At the end of the day...👇




Leadership is not about you!

It is about helping people achieve success in their current role and responsibilities, become your peer, or better than you.

Ken, do you want to be a leader or a doer?

The choice is yours!

I can help, either way.

Thanks, I needed that.

My director and mentor said this to me in my first role as a manager.

That conversation changed the trajectory  of my life.

Sometimes, we are not receptive to feedback.

During crucial conversations you have to listen and be open to the feedback you receive.

I am glad I did.

Life is not a bed of roses.

We don't know it all.

We have to listen to others that are willing to provide us their wisdom.

Thanks to everyone that has helped me learn and grow.

#leadership #crucialconversations #mentor #feedback 














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