Kenji Hayward's Linkedin Analytics

Building passion-driven support teams starts with purpose. My journey in customer support leadership was shaped by my grandmother's embodiment of ikigai (生きがい) - the Japanese concept of finding joy and purpose in one's work. With a career spanning leading tech companies like Front, Fluxx, and Revel Systems, I've consistently delivered award-winning results, including multiple Stevie Awards. My expertise lies in smart scaling support teams, developing innovative metrics, and aligning CX strategies with broader business goals. I believe that great customer support is about creating meaningful experiences that foster loyalty and drive growth. By blending traditional values with cutting-edge methodologies, I strive to elevate the customer support function, making it a key differentiator in today's competitive landscape. Always eager to learn and grow, I'm certified in AI business strategies and constantly seeking new ways to innovate in the field of customer experience. Let's connect and explore how we can transform support together!