Front

-Spearheaded the development of Front's award-winning global customer support and strategy from inception to implementation
-Led a team of customer support, technical support engineering, and support operations professionals
-Achieved a 100% Customer Satisfaction (CSAT) rate
-Received multiple awards including the 2024 Stevie Award Winner for Customer Service Department of the Year and Best Customer Satisfaction Strategy

Senior Director of Customer Support

Director of Customer Support

Head of Support

Fluxx

-Successfully revitalized an underperforming team, leading them to receive prestigious awards within the first year
-Oversaw a diverse team consisting of customer support, technical support, and community engagement to effectively handle high-stakes, high-value interactions

Director of Support

Revel Systems

Developed and led an international 24/7 omni-channel support team, scaling it from inception to 200 members.

Technical Support Manager

Technical Support Engineer

10+ years of experience building industry leading CX teams 🚀
-0 to 1 customer operations & AI experience
-Built and scaled Revel System's (now Shift4) support team to 300+
-100% Customer Satisfaction Score at Front

Taplio

Kenji Hayward's Linkedin Analytics

Kenji Hayward

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