Kenneth SooHoo

Sr. Manager, Ecommerce Product Management - B2B Mobile Solutions

McKesson

Director, B2B Ecommerce Product Management

Ownership of the strategy, vision, product roadmap, and experience for mobile solutions within the B2B ecommerce space. Define, prioritize, and deliver impactful initiatives based on customer feedback, competitive analysis, business needs, and analytics. Lead a cross-functional team of engineers and U/X in a matrixed Agile environment.

JCPenney

Owned the post purchase omni-channel strategic vision, product roadmap, and customer experience. Drove the elevation of the customer's post purchase experience through cross-functional collaboration, opportunity and competitive analysis, UX testing, and customer feedback. Led cross-functional team of product managers, business stakeholders, and engineers in a SAFe Agile environment.

Senior Ecommerce Product Manager - Customer Experience

Sears Holdings Corporation

Owned the online strategy, planning, roadmap development, and execution of personalized recommendations for Sears and Kmart channels end-to-end. Continuously defined requirements that reduced friction within the purchase flow and led to increased conversion utilizing analytics, customer data, A/B and multi-variate testing.

Senior Ecommerce Product Manager - Personalization

Directed online strategy, planning, roadmap development, and execution for consumer electronics, attached services, and installation on sears.com and kmart.com.

Senior Ecommerce Product Manager - Consumer Electronics, Attached Services

Held full P&L accountability for the attached services and installation divisions for sears.com and kmart.com; planning, creating online strategy, roadmap development, and execution. Led projects that delivered a world class, integrated retail experience for the Home Services business unit.

Divisional Merchandising Manager – Online Attached Services

uBid.com

Managed procurement activities for all product categories, developing and cultivating relationships with vendors to ensure ongoing availability of products.

Senior Category Manager

PFSweb, dba eCost.com

Led product team that developed and launched e-commerce and merchandising strategies with focus on product assortment, purchasing, inventory management, vendor co-op marketing strategies, and website experience.

Senior Manager - Product / Merchandising / Procurement

OL Solutions

Inventory Asset Manager

Unisys

Asset Management Planner & Buyer

Director, eCommerce Product Management - Delivering Customer Centric Experiences | Boosting CSAT/NPS | Delivering ROI | Increasing Efficiency | Certified Scrum Product Owner®

Business leader with 15+ years’ success in e-commerce and digital product management in startup and Fortune 500 companies; across the entire customer journey, from initial contact through post purchase support. Certified Scrum Product Owner with extensive experience in Agile development, leveraged in leading large-scale projects that deliver measurable results while improving customer experience. Expertise across the product development cycle, defining vision, planning, and managing products and product feature enhancements. Data-driven, customer-obsessed problem solver with an insatiable desire for continuous improvement.

Taplio

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