Pegasus Technology Solutions

Account Executive

Excentus

•	Locate new business opportunities in regions where the Fuel Rewards program does not currently exist 
•	Organize, coordinate, and manage new customers from the initial sale to the long-term management of the business relationship
•	Analyze competitor products to determine the comparison of their loyalty program against the Fuel Rewards program
•	Introduced the Fuel Rewards program into regions without a fuel loyalty program
•	Develop business and strategic plans to assist management in the analysis of growth opportunities
•	Develop ideas for streamlining the process to on-board new customers to the Fuel Rewards program.

Account Manager - Participant Optimization

•	Directly managed and grew over 15 accounts with the addition of new accounts entering the fuel loyalty program.  
•	Worked with the current customer base to develop customer offers to facilitate the use of their fuel loyalty program.
•	Analyzed reporting and account management procedures and policies to effectively manage the growing relationship with accounts under my supervision.
•	Designed and implemented the structure for new customers to join the fuel loyalty program
•	Assisted with the project management role for the program support team.  Developed procedures and analyzed statistics to facilitate the move of a national call center.

Account Manager - Technical Services

• Assist the Account Management team with new site on-boarding and setup in our systems
• Configure new promotions for sites that are participating in the Fuel Rewards program
• Installed/Deployed sites for the Fuel Rewards program
• Assisted on-site technicians with getting the Fuel Rewards loyalty program online
• Member of the team responsible for installing the initial roll out of the Fuel Rewards program

Program Implementation Analyst

• Configured and shipped new hardware to Fuel Rewards customers that participate in the Fuel Rewards loyalty program
• Evaluate and repair company assets related to the functionality of the Fuel Rewards program
• Worked on the initial launch of the Fuel Rewards program that required the shipping of over 8,000 loyalty devices.

Production Hardware Analyst

Business Solution Integrators

• Provided technical assistance to over 400 end users, assisting with network access, printing, and application software operation
• Re-imaged laptops and maintained hardware infrastructure
• Provided maintenance, installation and configuration of network and workstation hardware and software
• Established and administered network physical layer including Cisco routers, switches, gateways, servers, NICs and cabling
• Activated and deactivated employee, customer, and company affiliate profiles

Senior Technical Support Analyst

I am an experienced Sales and Service professional with proven results. I enjoy working with a team to achieve business goals, building new relationships, and managing projects from inception to completion while staying within budget and on schedule. Experienced in developing and growing client relationships in several industries related to the Information Technology space.  Excellent communication skills combined with the ability to successfully manage client expectations has led to long-term client relationships.

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