Keri (Ortega) Sandoval, CSM, ITIL's Linkedin Analytics

I am a customer-driven project leader with a strong capacity for solving technical / business challenges. My areas of expertise include relationship management, portfolio governance, operational efficiency, and team culture-building. 𝗖𝗢𝗥𝗘 𝗖𝗢𝗠𝗣𝗘𝗧𝗘𝗡𝗖𝗜𝗘𝗦: ► Project & Program Management: I drive projects from inception to delivery, ensuring alignment with strategic goals using Agile/Scrum, ITIL, and Lean Six Sigma methodologies. ► Team Leadership & Development: I unify diverse teams, fostering an environment of collaboration and continuous improvement. ► Strategic Planning & Analysis: I analyze processes, identify inefficiencies, and implement solutions to enhance productivity. ► Innovation in Product Delivery & Process Improvement: I innovate and improve processes, delivering substantial business value. 𝗣𝗥𝗢𝗙𝗘𝗦𝗦𝗜𝗢𝗡𝗔𝗟 𝗛𝗜𝗚𝗛𝗟𝗜𝗚𝗛𝗧𝗦: ■ At Vantage Data Centers, I managed the implementation of the Ironclad contract management system, significantly enhancing operational efficiency. ■ My PPM Capacity Planning Manager role at Covetrus involved optimizing technology group capacity and improving forecasting and business practices. ■ At The Zayo Group, I established a PMO, streamlined vendor management processes, and contributed to M&A programs. ■ Spearheading IT portfolio management at The State of Colorado, I enhanced project intake processes, improving governance and delivery timelines. 𝗘𝗗𝗨𝗖𝗔𝗧𝗜𝗢𝗡 & 𝗖𝗘𝗥𝗧𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦: ♦ Master of Business Administration (MBA), Expected 2024, Southern New Hampshire University ♦ Bachelor of Science (BS) in Business Management, The University of Phoenix ♦ Certified Scrum Master (CSM), ITIL Certified, Lean Six Sigma Green Belt 𝗧𝗘𝗖𝗛𝗡𝗢𝗟𝗢𝗚𝗜𝗘𝗦: Operational expertise across Unix, Oracle, ERP systems, and proficiency in tools like MS Project, Jira, and Salesforce, among others. I thrive on tackling new responsibilities and challenges, driven by a passion for solving business problems and a commitment to teamwork and collaboration. My greatest fulfillment comes from projects that push boundaries and necessitate innovative solutions, like the early delivery of cutting-edge performance management software for a previous employer.