Kerry Sudale's Linkedin Analytics

Are you struggling to find CX leaders who are not just qualified add value to your culture? At Sudale Search, I help businesses not just fill roles but transform their teams through inclusive hiring strategies. So what's the story behind Sudale Search? I was the first in my family to go to university, and when I fell into—and fell in love with—the world of recruiting and search, I wanted another first: to be the first in my family to climb the corporate ladder. But in June 2019, everything changed. I strolled back into the office after my maternity leave, and my world had shifted. I went from spending every waking moment with my son to some days not even seeing him awake. Something had to change. Then 2020 hit, and amidst the chaos, I found a silver lining—I could be present again, with my son, with my life. I realised that working flexibly shouldn’t hinder my career progression, especially when I was already at the top of my game. Despite my team consistently topping the internal tables (including securing a brand-new customer on a volume hire campaign, securing 50 new hires for them in 2 weeks) I was met with yet another, “Why do you manage a team? Other mums don’t do that here…” conversation. And that’s when I broke. I hung up my people management boots, got promoted, and—on the cusp of my director promotion—handed in my notice. Why? Because I kept hearing the same story from other women in CX and Contact Centre roles: redundancies while on maternity leave, flexible working requests denied, technical demotions on return… I knew I had to do something. And that's how Sudale Search was born. Becoming a Founder was never on my agenda, but knowing that 80% of the CX industry identifies as female, while only 20% make it to leadership positions? That doesn't sit right with me. Sudale Search is a Search Agency that focuses on equitable hiring processes, partnering with businesses that want to attract the best talent—those who care about output/results over input/face time and who tailor their offerings accordingly. Let’s challenge the status quo in CX hiring and make meaningful change, one leadership role at a time. Contact: [email protected] / 07562 735148