Iron Mountain

Solution Development Manager

Automation Hero, Inc

Working closely with our customers and partners in order to continue the evolution of our product solutions.
- Management of core Solution Architect team, reporting to Chief Product Officer.
- Strategic focus on key customer success and growth.
- Establishing core solution strategy with Product team.
- Enhancing partner enablement for demo delivery, solution understanding and customer expansion.
- Improving overall Customer Success team workload balance through improved product demonstration resources for our Marketing and Sales teams.

Director of Product Solutions

Responsible for the global Customer Success team through strategic growth.
- Managing a team of 16 globally.
- Direct report to CEO.
- Working alongside Global VP of Sales to hit quarterly targets.
- Prioritisation and overall resource management of team, including recruiting and ensuring wellbeing. - Driving initiatives to streamline customer engagements.
- Company strategy and planning for projected growth.
- KPI reporting to Leadership team.
- Helping to position company for future VC investment.

Head of Customer Success

Responsible for the EMEA/APAC Solution Engineering team.
- Hands on leadership of a growing team of 4 SE's covering EMEA and APAC regions.
- Additional report of Technical Support Engineer.
- Direct input into the growth of the Customer Success team globally.
- Building and delivering demo's and solutions.
- Implementation of projects with key customers.
- Working with Marketing on webinars and user group sessions, as well as analyst reports and website content.

Lead Solutions Engineer

Solving business pain points through both pre and post sales activities with new prospects and existing customers.
- Focus on winning new business through demonstrations.
- Sole SE covering UK and Ireland.
- Supporting EMEA and US teams as needed.
- Helping to establish brand and pipeline.
- Partner enablement.

Senior Solutions Engineer, UK

Spigraph

Responsible for the Pre Sales and Partner Enablement team across Northern Europe & DACH regions. - Covering the full portfolio of Kofax products. Including RPA, Multi-Channel Capture, BPM, Transformation, Customer Communication, eSignature, Mobile, AP Processing, Policy Management and eDiscovery.
- Knowledge transfer with my colleagues in both the UK and Europe, as well as partners and customers as required, including services for sales and technical training sessions.
- Enabling our IBML team to integrate with Kofax technologies and working with select BPO customers directly to enable the best solution for each use case they have.

Pre Sales Manager Northern Europe & DACH

Focused on partner enablement within the Kofax channel.
- Pre sales and professional services to allow the partners to win and deliver projects that they are unable to with in-house skills, then to continue the enablement with training to allow them to skill up and grow in line with the business opportunity.
- Assisting with various marketing activities to drive brand awareness and increase sales for our partners. This includes webinars, technical newsletters, conference attendance, exhibiting at trade shows and presenting to customers at partner events.

Pre Sales and Professional Services Manager

Twofold Limited

Head of pre-sales within the Twofold Consulting Practice covering solutions with Kofax and Hyland OnBase.
- Managing partner relationships with both Kofax and Hyland – sales, technical and support.
- Drove Kofax business to obtain Diamond Partner status.
- Responsibilities; Initial customer visits, discovering the business requirements and pain points, bespoke demonstrations of both Kofax Capture and Hyland OnBase as required, follow-up meetings both technical and business related, writing proposals, determining licensing requirements, developing statements of work, solution scope, solution architecture, sales agreements and sales closure.

Pre Sales Manager

Managing the Professional Services, Pre-Sales and Support Team within the Twofold Consulting Practice.
- Built up the technical team within the Twofold Consulting division – Including; management reporting to Directors, resource assignment and scheduling, technical training, product and solution focus, team development and person management.
- Opportunity and project management with Salesforce
- Working alongside Kofax Partner Development Managers to gain and collaborate on new products and solutions.

Technical Manager

Professional Services Consultant and pre-sales support for the Kofax and Hyland OnBase product suites.
- On and off site consultancy implementing Kofax and OnBase solutions to our customers.
- Technical lead and escalation point for support team as required.

Professional Services Consultant

Logicalis

Kofax Specialist covering customer facing consultancy and pre-sales. - Customer facing consultancy role, with customer sites worldwide.
- Kofax specialist, including pre-sales, architecture, installations, upgrades and configurations.
- ECM consultancy with IBM Content Manager and FileNet.
- Customer support, both remote and onsite.

Content Consultant

Open Connections

Providing customer consultancy and pre-sales assistance for Document Management solutions from FileNet, IBM, Kofax, Neurascript and Datacap.
- Customer facing consultancy role.
- Kofax, IBM Content Manager and FileNet.

Consultant

SI Consultants

April 2004 - SICON Ltd acquired AC Computers Ltd.
Providing technical Consultancy to over 600 customers.

Technical Consultant

AC Computers Ltd

Providing consultation, installation and maintenance of networks to over 200 customers in the region.

Network Specialist

RE Austin Ltd

Responsible for all IT systems internally.

Systems Administrator

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