Applied Industrial Technologies

Lead the development and implementation of modern and robust BI environment.
Manage the development and operation of the Business Analytics practice, including managing staffing requirements, and optimizing processes, technology and performance. 
Collaborate closely with business executives and stakeholders across divisions and subsidiaries to identify, recommend, develop, implement and support analytics solutions

Senior Manager- Business Intelligence & Analytics

T-Mobile

Lead team of business intelligence and data engineering professionals for design and delivery of Data, Analytics and Visualization solutions.  Manage the end user relationship and engagement, scope definition, resource allocation, roadmap, governance and communication process.

Key Accomplishments
✔Reduced manual activities 2.5K hours annually by leading a cross-functional team from Finance, Technology, and Data Engineering to deploy self-serve analytics solutions.
✔Deployed tools powered by artificial intelligence (AI) and machine learning, implementing early data anomaly detection, Key Performance Indicators monitoring and alerting, automated insights generation and natural language querying for non-technical users. 
✔Established Program management for ongoing review with functional leadership to understand business challenges and pain points, develop data and analytics projects, gain alignment on prioritized project pipeline and manage project teams to pilot solutions with emerging Cloud platforms and applications.

Senior Manager - Automation & Analytics

Led team of 6 data analysts to develop reports, deliver analytics, maintain data environments to enable customer cohort analysis and insights generation.  

Key accomplishments
✔Led development of telecom industry benchmarking reports and monthly snapshot executive dashboard, analysis and presentations covering customer acquisition, portfolio, retention, and fraud and collections operational performance, optimizing review and credit strategy performance.

✔Reduced involuntary cancellations 20% by recommending and implementing new credit policy in national retail sales channels.

Manager - Performance Reporting & Analytics

Sprint

Supported network team in operational expense forecast for next generation network expansion.

Key Accomplishment 
✔Developed operating expense models and analysis to support 20+ scenarios covering 45K network sites, targeting over $6B reduction in costs, enabling executive leadership to select scenario for implementation.

Business Analysis Manager, Finance Operations

Provided decision support to Corporate Strategy and Marketing teams. 
Key Accomplishment
✔Developed decision support model based on Financial, Product, Sales and Marketing performance, helping prioritize investment areas for retail expansion and targeted marketing campaigns.

Senior Business Intelligence Analyst/Manager, Sales Operations

Initiated, led, and represented sales team on enterprise-wide programs.

Key Accomplishments
✔Reduced discretionary sales credit expense $76M by identifying sales compliance issues and implementing channel-specific processes and controls.
✔Saved $1.8M through developing and implementing brand-new compliance and review processes for customers on highly discounted pricing and failing to meet minimum contractual threshold requirements.
✔Developed analytics framework to measure impact of digital initiatives in Retail channels. Identified key performance differentiators between pilot and retail stores using digital point-of-sale application and other stores, helping business modernization case, improving user, customer conversion and satisfaction rates.

Project/Program Manager, Sales Operations

Strategic and collaborative leader, focused on achieving objectives by building relationships, developing balanced perspectives, communicating effectively, and improving continuously with innovative solutions to drive business decisions. 

Agile problem solver who grasps complex issues quickly through curious and analytical style, adapts to develop approach and actionable recommendations. 

Lead and support teams with empathy and develop to recognize and perform to potential.


Specialties: 
Situational and Team Leadership 
Program and Project management 
Analytics Framework Development
Data Analysis and Visualization
Performance Analytics
Leading Businesses Transformation initiatives - Automation, ETL/Data pipelines/ Integration & Machine Learning/ Artificial Intelligence driven
Business insights and Presentation
Change Management and Agile Development 
Structured Problem Solving

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