Rockport Healthcare Services

Regional Vice President of Operations

Covenant Care

17 DIRECT REPORTS | 180-BED FACILITY MANAGEMENT | 5- STAR FACILITY  | 200+ EMPLOYEES
- Hit 2023 annual forecasted budget in the month of August, with a quarter to go in the year!
- Executive leader across all verticals in the operation of a 180-bed skilled nursing facility, facilitating patient-centric environment dedicated to quality care and profitability and surpassing set performance metrics and patient expectations in delivering healthcare services. 
- Pioneered innovative ways to transform operations and transition a poor-performing facility into a highly regarded healthcare community. 
- Elevated performance standards across all business functions, leveraging expertise and experience in healthcare operations to drive improvement. 
- Aligned the needs of customers, regulatory agencies, external stakeholders, and business leaders, deploying strategies that elevated business market positioning and enhanced facility's financial posture.

Healthcare Operations Executive

Providence Administrative Consulting Services

15 DIRECT REPORTS | 120-BED FACILITY MANAGEMENT | 85% REGULATORY IMPROVEMENT | 4-STAR FACILITY

Served as the executive leader across all verticals in the operation of a 120-bed skilled nursing facility, facilitating patient-centric environment dedicated to quality care and profitability and surpassing set performance metrics and patient expectations in delivering healthcare services.  Pioneered innovative ways to transform operations and transition a poor-performing facility into a highly regarded healthcare community.  Elevated performance standards across all business functions, leveraging expertise and experience in healthcare operations to drive improvement.  Aligned the needs of customers, regulatory agencies, external stakeholders, and business leaders, deploying strategies that elevated business market positioning and enhanced facility's financial posture.

✓ Transformed reputation and success of facility, realizing growth from a CMS 2-star to 4-star facility in under one year by implementing strategic initiatives & programs to elevate quality indicators, regulatory compliance, and patient care.
✓ Decreased regulatory survey deficiencies by 85% by establishing quality assurance practices to highlight improvement areas and integrate forward-thinking approaches to achieve patient-centered, cost-efficient healthcare.
✓ Led a high-performing team of over 100 staff, facilitating a continuous learning environment and leading teams by identifying and supporting through challenges while creating a culture of positivity and collaboration.
✓ Reduced staff spending by 82% by decreasing agency staff by 40% and recruiting and hiring new staff members based on positive culture and engaging work environment.
✓ Drove sustainability in operations and mitigated deficiency risks by utilizing data-driven metrics and root-cause analysis to identify performance gaps.

Core Competencies: Team Leadership | Budget Management | Regulatory Improvements | Healthcare Operations

West Harbor Healthcare

12 DIRECT REPORTS | 89-BED FACILITY MANAGEMENT | $500K REVENUE GROWTH | 5-STAR FACILITY

Led operations for an 89-bed skilled nursing facility, integrating best practices and change management initiatives to improve facility culture, elevate standards and performance metrics and deliver quality patient care.  Accelerated operational growth and revenue generation, contributing to the build-out of a new clinical system and quality improvement strategies.

✓ Achieved $500k in revenue, achieving the highest revenue and lowest bad debt percentage in company history by establishing the facility as the leader in the community and sought-after healthcare provider.
✓ Drove remarkable performance improvement, elevating from a CMS 3-star to a 5-star rated facility by coordinating daily activities and training staff teams to ensure highest quality of care.
✓ Reduced staff attrition rates and increased employee retention by fostering an organization dedicated to patient care and employee growth while championing engagement strategies to improve company culture.

Core Competencies: Culture improvement | Performance Management | Revenue growth | Team Leadership

Plum Healthcare Group

10 DIRECT REPORTS | 68-BED FACILITY MANAGEMENT | 5-STAR RATING | INCREASED STAFF & PATIENT MORALE

Supported facility and operations teams for a 68-bed skilled nursing facility, implementing practices and strategies to reduce financial loss, mitigate compliance issues, increase operational returns, and elevate metrics.  Aligned goals and objectives on facility growth and delivery of remarkable patient care.  Built a community of influence with external stakeholders, community partners, hospital case managers, and physicians.  

✓ Spearheaded the transformation from a CMS 2-star rating to a 5-star rating by monitoring regulatory compliance and staff training to ensure the highest quality of care was provided to clients.
✓ Improved staff and patient morale by implementing corrective actions in order to maintain a safe, clean and comfortable environment.

Core Competencies: Team Leadership | Operational Management | Staff Engagement | Culture Development

North American Health Care, Inc.

10 DIRECT REPORTS | 91-BED FACILITY MANAGEMENT | STRATEGIC PLANNING & DIRECTION | 5 STAR RATING

Led and managed a 91-bed skilled nursing facility.  Ensured regulatory compliance while monitoring quality of patient care.  Completed a training program, gaining the education and training necessary to pass federal and state Licensed Nursing Home Administrator examinations.

✓ Achieved an unprecedented zero-deficiency survey in 2017 by developing systems, processes, and policies to secure the organization's success while maintaining a CMS 5-star rating.

Core Competencies: Team Leadership | Strategic Planning & Direction | Operational Improvements

Healthcare Operations Executive & Trainee

Bank of America

3 DIRECT REPORTS | INCREASE REVENUE | CUSTOMER RELATIONSHIPS | PIPELINE INCREASE | SALES CYCLE

Facilitated positive relationships with existing customers and guided prospective leads through sales cycle.  Promoted company products within the community.  Developed relationships with business partners to achieve organizational goals.  Directed and delegated tasks to Relationships Managers to drive increased sales activity.

✓ Increased revenue and customer base by fostering community relationships, networking, and increasing brand exposure and recognition.

Core Competencies: Customer Service | Revenue Growth | Sales & Marketing

Assistant Vice President, Financial Center Operations

MGM Resorts International

25 DIRECT REPORTS  $3M MONTHLY REVENUE | 13 PROPERTIES MANAGED | IMPROVED CUSTOMER SERVICE

Managed 13 MGM-owned properties across Las Vegas and Detroit, overseeing reservations for rooms, restaurants, and shows.  Determined call center operational strategy by conducting needs assessments, performance reviews, and capacity planning.  Delivered digital transformations to improve customer reviews.

✓ Achieved $3M in monthly revenue, recognized as the #1 hotel for conversion rate and cross-selling for dinner and show packages for six months.

Core Competencies: Team Leadership | Budget Management | Customer Service | Revenue Growth | Sales Skills

Operations Manager

Discover Financial Services

Senior Quality Control Analyst

American Express

Quality Analyst

Staffing and Planning

Customer Service Representative

Hi, this is Kevin from California.

Here’s how I can help:
- Professionally, I drive revenue and operational efficiencies based on data-driven insights and healthcare trends. Currently leading a region of 5 nursing homes.

- On LinkedIn, I share my learnings to empower and help you develop your leadership and operations skills, leveraging +10 yr of experience in the domain.   

Career Highlights:
 ✅ Improved multiple facilities from a 2-star to a 5-star rating, utilizing my [specify core skills]  skills and abilities to increase performance. 

✅Transformed reputation and success of facility, realizing growth from a CMS 2-star to 4-star facility in under one year by implementing strategic initiatives & programs to elevate quality indicators, regulatory compliance, and patient care.

✅ Decreased regulatory survey deficiencies by 85% by establishing quality assurance practices to highlight improvement areas and integrate forward-thinking approaches to achieve patient-centered, cost-efficient healthcare.

✅ Led multiple high-performing staff teams, facilitating a continuous learning environment and leading teams by identifying and supporting through challenges while creating a culture of positivity and collaboration.

Interested in having a chat or collaborating? Connect with me on LinkedIn or drop me a line via email Kevin.donald.hart@gmail.com

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