Luxauto.lu

Breathing new life into our products with new technologies. Complete replatforming of the back-office management website, garage management website, Luxauto.lu website and native iOS and Android apps over a two-year period.

Responsibilities:
•	Steerco management (Exec stakeholders)
•	Roadmap definition
•	Pricing strategy
•	Budget management
•	UI & UX definition, web and native applications (Android, iOS)
•	Market research, proof of concepts 
•	CX optimization (onboarding, sales, support)
•	Business partnerships management

Head of Product

atHomeGroup

Implementation of Microsoft Dynamics 365 CRM for all the entities of the group including a custom integration with the ERP Microsoft Navision 2017. 
From the RFP writing to the management of an in-house CRM team following SCRUM practices (2 in-house developers + 4 contractors).

Responsibilities:
•	Budget management (Licences + contractors ~ 1M€)
•	Steerco management (Exec stakeholders)
•	Roadmap management (2 weeks sprint, 3 months rolling delivery plan)
•	Product vision (Definition of a high-level product strategy for the two next years)
•	Backlog management (Azure Devops)
•	Business analysis and user stories writing (Confluence, Camunda, SoapUI)
•	Definition of the data migration strategy
•	Definition of the change management strategy
•	Configuration and administration of Dynamics 365 CRM (PowerApps)
•	2nd level of support and user training

Senior Product Manager CRM

Product Manager for our digital brands atHome.lu, atHomeFinance and Luxauto following SCRUM Framework. Two teams of developers (6 in-house + 6 contractors)

Responsibilities:
•	Daily product management (Monitoring, problem solving, public relations)
•	Roadmap management and long-term product vision 
•	Designing new products (Balsamiq, draw.io, miro)
•	User stories and QA testing (Confluence)
•	Product backlog management (Jira)
•	Product performance monitoring (Google analytics, Google Data studio)
•	2nd level of support and user training
•	Market data analysis (Real estate + automotive)

Product Manager Web & APP

ARHS Group

Senior business analyst assisting the Luxemburgish customs administration (ADA) with the implementation of ICS2 (EU advanced cargo information system)

Responsibilities:
•	Analysis of European Commission documentation
•	Business analysis of ADA systems and processes
•	Definition of the processes in compliance with ICS2 (BPMN with ARIS designer)
•	Definition of the messaging protocol in compliance with ICS2 (XML, Postman)

Senior Business Analyst

Amazon

EUTS is a European wide expert team in transportation systems based in Luxembourg. The role of the team is to improve service level, capacities and cost of the EU transportation network by running system enhancement projects and process improvements.

Role :
- Stakeholder manager for system configuration requests and quality
- Planning and prioritisation of configuration requests
- Point of contact for system issues and configuration defects
- System configuration expert

Process improvement of the transportation systems configuration management : 
- Implementation of Agile KANBAN framework for a team of 9 program managers (Artifacts, ceremonies and cross functional team)
- Standardisation of the configuration request process (5 systems, 30 stakeholders).
- Reporting on team performance and release quality.

Quality assurance manager in order to reduce defects related to system configuration :
- Implementation of an incident process in order to track issues and defects by using a ticketing system. 
- Implementation of a configuration quality metrics (defect density)
- Prioritisation of projects and establishment of short term quality strategy. 
- Defect dive deep and implementation of corrective actions: process change, request to our technical team for tool Improvement, documentation and knowledge sharing (Wiki page).

Configuration analyst :
- Analysis of business requirement.
- Translation to system configuration and testing.
- Deployment monitoring.
- Documentation.

Program Manager Transportation

CHAMP Cargosystems

CHAMP is a provider of Cargo management applications. The product TGC (Traxton Global customs) is an advanced customs information system that allows airlines and forwarders to file electronically their shipments regardless of format, communication protocols and processing rules.

Responsibilities:
•	Product backlog management with SCRUM team
•	Product roadmap management
•	Pre-sales product presentation (Airlines/Forwarders/GHA)
•	Analysis of customs administration to define regulations and technical aspects
•	Second level of support (ServiceNow)
•	Business analysis and user stories writing (Jira)

Product Owner SaaS

Mars

Mars is an American global manufacturer of confectionery, pet food and other food products. I was working in the sales support team and responsible of the systems and tools for our sales representatives (50 sales rep in France)

Role :
- System expert for the sales department (SFA, CRM, BI tools).
- Key user for Asseco CRM, SAP BW and Oracle BO.
- Training of sales rep on systems and tools.
- First level and second level of support (CRM, SAP, Oracle BO)
- Consolidation and analysis of internal and external data to build reports and automated dashboards for the sales rep and exec team.
- Use of BI to define the objective of the sales rep and regional manager.
- Management of data acquisition campaign with provider such as Mobeye, Bpeek, Tcheck’it
- Development of a forecasting tool in VBA using Access database and Excel.

- Project manager for a CRM implementation (1 year project) :
° Requirements gathering
° Specifications writing
° Selection of provider
° Provider management
° Testing of release
° Roll out management
° Documentation and training

Program Manager Sales Operations

Travelport

Java Developer

Process improvement: Process mapping, LEAN, data analysis, tool implementation

Product owner: Product management, change management, pre-sales, specification writing (JIRA), quality testing, documentation

Project management: Request for quote, Software and infrastructure project management, contractors management, AGILE values, SCRUM, KANBAN, Waterfall

Data: Data modeling, BI tool (SAP, Oracle, PowerBI, google analytics, Data studio), Excel expert, SQL

Development: Object oriented development (Java, C#), Web development, Microsoft VBA, XML, Cargo-IMP messaging, Python, Airtable, Softr

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