Undercurrent Capital Pte Ltd

I spearhead marketing design, execution, and analytics at Undercurrent Technologies, pioneering Web3, crypto, and blockchain innovation. Driving strategic partnerships and fostering growth, ensuring our projects connect technologies and communities across the globe. My focus on ecosystem development and community engagement is geared towards creating synergistic relationships that amplify our technological advancements and market presence as we shape the future of decentralized and intelligent solutions.

Partnerships & Communications Manager

Undercurrent Technologies Pte Ltd

Drive partnerships and relations along with community growth, development, and engagement.

Ecosystem & Partnerships

Opulous

Build, grow, and nurture the greatest web3 community in the industry powered by a passion for music, crypto, and meaningful relationships. Drive partnerships and community strategy through the company ecosystem and landscape.

Community & Support Manager

UrbanChange

Exploring partnerships and identifying communities and local leaders or players who want to make an impact.

Business Development Executive

Algo Foundry

Support marketing and brand building initiatives.

Brand Ambassador

Zone

Building bridges between stakeholders and advise on community development, growth, and engagement.

Community Ambassador

BlockRank

Help develop the business and expand the company footprint across the ecosystem. Representing the company interest on social media and drive engagement to increase exposure and grow the company brand.

Growth Lead

Algopulse

Guide a team of moderators and support company service development and growth in pioneering Community-as-a-Service across the eco system.

Community Support Specialist

Tata Consultancy Services

Managing Shared Service Desk Services as part of cognitive business operations in the customer engagement management area, including infrastructure and application support for several customers across the Manufacturing industry. 
Overseeing the operational targets and financial performance along with team development.

Additionally working on business development projects and initiatives along with several branding and marketing activities both internally and externally.

Sr. Service Delivery Manager

Responsible for management, coordination, and delivery of corporate and customer projects.
Working on tender project for digitization of salary administration framework, leave & absence management, and work time scheduling.
Responsible for vendor negotiations, implementation planning and execution, and adequate hand over to operations team.

Also, sponsoring student recruitment activities in the Netherlands to enable mobility of education across borders.
Also, managing startup of infrastructure IT support project for global customer in industrial equipment supply.

Senior Project Manager

Take over of Service Delivery Management of a Service Desk project in transition for a customer in the UK Retail industry. Initial target to complete overdue transition on fast-track - which we completed in August 2017. 
Post transition completion, the focus switched to service optimization and process development which led to 25% service improvement between September and December 2017.

Current priorities are ramp up and inclusion of customer's Polish business into corporate Service Desk solution - exploration of automation and transformation of the service desk services -further development of end user orientation and enablement - and preparation and facilitation of high potentials for next gen leadership and carry over of project into its second year successfully.

Tasks involve stakeholder relationship management and client escalation processing - infrastructure and asset management - service quality assurance and process development - career coaching and high potential mentoring in a multi cultural environment - and overseeing BAU operations.

Service Delivery Manager Infrastructure Support - UK Retail

Overseeing and coordinating the start up of the largest Service Desk operation till date for TCS in Hungary for one of our Professional Services customers. Beginning in August 2015 with a ramp up of 26 back office system engineers across 5 different languages (Dutch, French, German, Russian, Italian), with a target of 8 weeks for the delivery start. Followed by the ramp up of 150 first line service desk engineers spanning 15 languages (Dutch, French, German, Russian, Italian, Spanish, Portuguese, Norwegian, Swedish, Danish, Lithuanian, Romanian, Bulgarian, Czech-Slovak) and a time line of approximately 3 months. 

Following start up completion in the summer of 2016, the operation continued with primary focus on Dutch, French, and the GSA region in particular. 

Tasks involved are coordination of the network, voice, asset, and facility set up - interviewing and hiring over 150 people across a diverse landscape of languages and requirements - coaching and facilitation of said 150 people in operation and career planning - maintaining agreed quality standards and managing internal compliance requirements with local support teams.

Handed over project deliverables in June 2017 to take on a new challenge.

Project Manager Start Up & BAU - Professional Services EMEIA

Between September 2013 and August 2015 - I was responsible for the Service Desk operation of a Dutch Civil Engineering & Consultancy firm.

Ensuring a healthy and cooperative work environment for the team and maintaining the relationship between customer, vendors, and TCS. First point of contact for escalations from customer and TCS end. Discuss and implement process optimization with counterparts and customer to ensure a high quality product and service.

In addition to day-to-day operations, the tasks involved team and career management, internal quality compliance, data driven process development, and asset & infrastructure coordination and maintenance.

Project Manager Infrastructure Support - Civil Engineering & Consultancy

First point of contact for Service Desk Agents on technical and process related questions and queries. Responsible for floor support for the Service Desk team while at the same time also taking calls and handling emails when necessary. Single point of contact for customers and vendors. First level of management on the floor. Monitor the quality of the work and provide feedback to the agents.

Operations Lead Infrastructure Support - Civil Engineering & Consultancy

Taking calls and handling emails from customers assisting them in the daily use and problems of soft and/or hardware products. As only native Dutch speaker during project start I was involved in other activities that are not in the general job description such as: Handling contact with Dutch Third Party Vendors, chasing incidents with customers, translating resource documents from Dutch to English.

Service Desk Analyst

The worst thing that can happen when you take a risk, is that you fail. If you fail, you learn something from it. When the worst thing that can happen is that you learn something, you really have nothing to lose!

Since the beginning of my career, I have experienced the work environment in many different ways, across multiple regions, and various industries. With humble beginnings as IT Support operator, I like to keep things practical and on point. This experience has been vital to my development, my philosophy, and my vision towards work and life balance.

Success can only be achieved by collaborative thinking and transparent communication. By generating enthusiasm and opportunity, the goal is not just satisfying commercial targets, but to create an efficient, productive, and exciting platform of excellence, value, and growth for everyone involved.

Taplio

Kevin Vernooij's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Kevin Vernooij's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Kevin Vernooij's Linkedin Analytics