Kevin D'souza's Linkedin Analytics

An IT professional with world-class technical and customer support skills. Consistently received recognition for delivering outstanding service while supporting end-users and associated IT infrastructure/devices. I am a committed team player with a passion for life-long learning and a demonstrable ability to effectively prioritize workloads and communicate at all levels. With a Lean / Agile mindset, am able to analyze and improve systems and processes to deliver customer value and support business agility. KEY SKILLS • Excellent written and verbal communication skills. • Delivery of L1 / L2 support on-premises and remotely. • Knowledge of ITIL and Scaled Agile frameworks. • Fundamentals of LAN and WAN networking (cabling, TCP/IP, switches, routers, etc.) • Microsoft Windows 10, Office, O365, OneDrive, and Teams support. • Proficient with Active Directory, Azure AD, SCCM & File/Print server. • Deployment, configuration, and troubleshooting of Windows 7,8 and 10 end-user devices. • Deployment & configuration of devices such as IP phones, MFPs, projectors, WiFi routers/APs, etc. • Configuration of iOS and Android mobile devices as per corporate requirements. • Vendor management and coordination.