Kevin Myhan, M.A.'s Linkedin Analytics

I am a dedicated customer success manager and advocate that blends 10 years of unique education and professional experience to lead CX initiatives, people management, and company growth. I have 8+ years of leading customer centric teams with high marks for success. What I do is execute company initiates while using leadership techniques that allow for buy-in from clients and employees that ultimately leads to company success. I utilize both servant leadership and people management techniques to empower employees to feel valued and heard, while setting clear expectations early and often that help to exceed company KPI's. I’ve helped grow and develop customer experience in new markets that led to high NPS scores and great repeat clientele. Dealing with a range of issues, I’m able to use CRM tools to create great customer experiences. While at Bonobos I maintained a 85%+ NPS score for my business and team while increasing repeat and renewal business by using new techniques and processes to make sure we obtained customer satisfaction. »»» EXPERTISE »»» ● Organizational Structures ● Account Management ● Customer Success ● Recruiting & Onboarding ● Cross-Functional Collaboration ● Employee Relations ● Training & Development ● Project Management ● Human Resource Policies ● NPS - customer satisfaction and growth Personal and professional Accomplishments - Achieved a 97% employee satisfaction rating and acquired certification as a Great Place to Work while at Modne. - First in my family to graduate with a masters degree. - Proven track record of positive customer relationship management