Keziah Hicks's Linkedin Analytics

I have over 15 years of experience in the customer service industry, an AAS in Tourism Management, Diplomas in Customer Service & Service Management, Certificates in Quality Management, Designing a Service, CRM and in Entrepreneurial Development: Passion to Profit. I not only understand the important role customer service plays in the overall profit of an organization but my passion resides in helping companies achieve exceptional experiences for their customers. I’m best at helping companies understand their customers’ journeys and identifying customer service gaps, having spent years doing research on the levels of interest in customer service in our twin islands.