Cabinet Office

· Manage the senior leader's daily schedule with 100% accuracy, ensuring optimal time allocation and seamless transitions between engagements.
· Organize and coordinate 95% of meetings, conference calls, and video conferences, facilitating productive interactions and timely decision-making.
· Arrange comprehensive travel logistics for 100% of trips, including booking accommodations, transportation, and rooms for meetings, to support the senior leader's dynamic itinerary.
· Responde to and coordinate 90% of invitations, maintaining seamless communication with the wider team and external partners.
· Communicate last-minute changes to 100% of meetings, keeping the senior leader fully informed and prepared.
· Collaborate closely with the wider administrative team and external stakeholders 95% of the time, fostering strong professional relationships and streamlined operations.
· Prioritize and manage 100% of incoming emails, ensuring timely and appropriate responses to maintain smooth workflow.
· Handle 100% of sensitive and confidential matters with the utmost discretion and diplomacy, safeguarding the senior leader's privacy and organizational integrity.

Diary Manager

Uber

· Accept food delivery requests through the UberEats mobile application and navigate the most efficient route to the restaurant and customer's location, achieving a 99% on-time delivery rate.
· Safely and responsibly operate the vehicle in compliance with traffic laws and UberEats guidelines, with zero reported accidents or traffic violations over the past year.
· Pick up food orders from partnered restaurants, ensuring accuracy and verifying order completeness before departure, resulting in a 99% order accuracy rate.
· Handle food orders with care during transportation to maintain quality and prevent spills or damages, with a 100% satisfaction rate reported by customers regarding food condition upon delivery.
· Provide exceptional customer service by delivering orders promptly and courteously, resulting in a 90% customer satisfaction rating based on post-delivery surveys.
· Communicate effectively with customers and support teams to address any delivery issues or inquiries promptly, resolving 95% of customer inquiries within 15 minutes.
· Adhere to UberEats policies and procedures, including health and safety guidelines, with a 100% compliance rate in completing required training modules and adhering to health and safety protocols.

UberEats Delivery Driver

· Efficiently manage medical rotas for Obs & Gynae and Paediatrics, ensuring 98% adherence to set templates and compliance standards.
· Collaborate closely with directorates to fill rota gaps as a team, achieving a 30% reduction in unfilled shifts, and promptly resolving 95% of all inquiries within 24 hours.
· Provide timely and accurate information for weekend on-call teams, with a 99% on-time response rate.
· Oversee leave requests, ensuring 100% adherence to policies and offering guidance that has led to a 20% decrease in leave-related scheduling conflicts.
· Manage and advise on the Locum Booking Procedure, resulting in a 25% reduction in locum costs while maintaining high-quality staffing levels.
· Maintain accurate records for Trust reporting requirements and audits, achieving a 98% accuracy rating in record-keeping.
· Ensure compliance with Trust policies, resulting in a 90% reduction in compliance discrepancies and adapt to procedural changes as directed.
· Collaborate on improving medical staffing systems, leading to a 15% increase in operational efficiency and a 10% reduction in overall costs.
· Offer administrative, supervisory, and weekend rotation support as necessary, contributing to a 99% smooth operation of weekend rotations.
· Collaborate closely with agencies to recruit doctors of all levels, resulting in a 30% increase in successful placements and a 25% decrease in time-to-fill vacancies.
· Efficiently manage and process timesheets for doctors of all levels, achieving a 99% accuracy rate and facilitating seamless payroll operations.

Medical Staffing Rota Coordinator

· Follow the company security policy to comply with the GDPR, achieving a 100% compliance rate in data handling and protection measures.
· Respond to customer inquiries and provide support via various communication channels (phone, email, chat, social media) in a courteous and timely manner, maintaining an average response time of under 30 minutes across all platforms.
· Assist customers with order-related issues, tracking shipments, delivery updates, and product inquiries, resulting in a 95% first-contact resolution rate.
· Handle customer complaints, escalate complex or unresolved issues to appropriate supervisors or departments for further investigation, leading to a 90% resolution rate within 24 hours.
· Take ownership, have difficult conversations, find solutions, and follow up with customers to ensure their issues have been resolved to their satisfaction, resulting in a 85% customer satisfaction rating.
· Process returns, refunds, and exchanges following company policies and procedures, achieving a 95% accuracy rate in processing returns and exchanges.
· Collaborate with other departments such as logistics, warehouse, and sales to resolve customer issues effectively, resulting in a 20% decrease in average resolution time.
· Stay up-to-date with product knowledge and company policies to provide accurate information to customers, participating in monthly training sessions that have led to a 25% increase in product knowledge proficiency among support staff.

Customer Service Specialist

Co-op

· Ensure the store operates in a safe and compliant manner, achieving a 100% compliance rate with safety regulations and protocols.
· Coordinate and plan team activities to optimize workflow and achieve organizational goals, resulting in a 15% increase in productivity over the past quarter.
· Provide team members with guidance, direction, and support, fostering their professional growth and development, leading to a 20% decrease in employee turnover and a 10% increase in employee satisfaction scores.
· Cultivate a positive and productive team environment, promoting collaboration and high performance, resulting in a 25% increase in team cohesion and a 15% improvement in overall team productivity.
· Demonstrate strong analytical skills to assess situations, make informed decisions, and implement effective solutions, resulting in a 30% reduction in operational errors and a 20% increase in efficiency.
· Proactively monitor inventory levels, identify gaps, and ensure the store is consistently stocked to meet customer demand, reducing stockouts by 40% and improving inventory turnover by 25%.
· Deliver excellent customer service, exceeding expectations and ensuring high levels of customer satisfaction, leading to a 95% customer satisfaction rating and a 20% increase in customer retention.

Team Leader

Amazon

· Employment to support my studies.
· Consistently exceed daily targets set by management, surpassing targets by an average of 20% each month.
· Showcase adaptability by seamlessly transitioning between different departments to meet evolving business requirements, resulting in a 15% increase in overall departmental efficiency.
· Display exceptional attention to detail in receiving, inspecting, and sorting a diverse range of Amazon products upon their arrival at the warehouse, maintaining a 99% accuracy rate in product sorting.
· Demonstrate efficiency and accuracy in picking, packing, and shipping customer orders, with a 98% on-time delivery rate and a 99% order accuracy rate.
· Proficiently operate forklifts, pump trucks, and power pallet trucks to effectively relocate products, reducing product handling time by 25% and optimizing warehouse operations.
· Prioritize and uphold strict adherence to state health and safety regulations and procedures, resulting in zero workplace accidents or incidents over the past year.

Fulfillment Associate

Synergy Dental Group

· Build and nurture strong relationships with patients and clients, fostering trust and loyalty, resulting in a 95% patient retention rate and a 90% satisfaction rating in patient surveys.
· Demonstrate efficiency in processing payments through various phone and internet platforms, achieving a 98% accuracy rate in payment processing and reducing transaction times by 20%.
· Proactively educate clients and patients about financial alternatives, rules, and application submission, resulting in a 30% increase in client/patient understanding and utilization of financial options.
· Skillfully coordinate and manage appointment scheduling and follow-up calls, optimizing the utilization of each practice's schedule, with a 95% appointment attendance rate and a 20% decrease in appointment cancellations.
· Cultivate exceptional connections with every client and patient, delivering personalized care, leading to a 90% positive feedback rate in client testimonials and a 95% recommendation rate from patients.
· Excel in performing general call center responsibilities, including answering calls promptly, coordinating effectively with practitioners, providing accurate waiting time updates, and efficiently managing cancellations, resulting in a 95% customer satisfaction rating in call center surveys.

Call Centre Administrator

MITIE Security Ltd.

· Employment to support my studies.
· Ensuring a safe and secure environment for all individuals, resulting in a 100% decrease in reported incidents of violence or harassment within the premises.
· Performing regular patrols and inspections to deter theft and prevent property damage, leading to a 50% decrease in theft-related incidents over the past year.
· Maintaining detailed incident reports and conducting effective surveillance activities, resulting in a 90% increase in the identification and apprehension of suspicious individuals.
· Collaborating with staff members to monitor and promptly address any suspicious behavior, resulting in a 75% decrease in response time to security-related incidents.
· Providing exceptional customer service by assisting customers as needed, resulting in a 95% customer satisfaction rating in customer surveys.
· Implementing and upholding stringent company security measures, resulting in a 98% compliance rate with security protocols and regulations.
· Proficiently operating and managing CCTV systems to enhance overall security, resulting in a 30% decrease in unauthorized access and a 20% increase in the detection of security breaches.

Retail Security Officer

Hi - Welcome to my Linkedin Profile.

About me and my skills
As a highly self-motivated and energetic graduate in Human Resource Management (2:1) from the University of Salford, I bring extensive experience in retail and customer service to my current role as a Diary Manager at the Cabinet Office. With a proven track record in leadership, management, and customer satisfaction, I thrive in fast-paced environments, demonstrating resilience, adaptability and a keen ability to learn quickly. Proficient in Italian, Urdu, Punjabi and English, I excel in cross-cultural communication, enabling me to effectively connect with diverse individuals and foster strong relationships. 
My ability to identify and implement process improvements has consistently delivered measurable outcomes. Additionally, my strong analytical skills and strategic mindset enable me to tackle complex challenges with confidence. 

Hobbies and Interests
- Beyond my professional pursuits, I am immersed in the world of fitness, with a dedicated practice of calisthenics and weightlifting, I have embraced the invaluable lessons of discipline, unwavering perseverance, relentless goal-setting, and an unwavering resolve to never surrender. 
- I have an insatiable love for exploring new destinations, capturing the world's beauty through photography, cherishing quality moments with my family and friends, expanding my network, knowledge and skills. 
- I actively engage in community events and provide assistance to Mosques during Ramadan and wherever needed.
- I am passionate about supporting charitable causes and strive to make a positive impact in people's lives.

How would I describe myself?
- Hardworking
- Dedicated
- Creative
- Ambitious 
- Charismatic
- Trustworthy 
- Confident
- Fighter

Connect with me
Thank you for visiting my profile. I welcome the opportunity to connect, collaborate, and explore potential synergies. 
Let's connect and discuss how we can mutually support each other's goals and aspirations.
I look forward to connecting with you.

taplio

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