TELUS Health | TELUS Santé

■ Partner with Head of Technology and Cloud Engineering team to plan and execute growth, scale and organizational change management initiatives.
■ Direct and manage program for infrastructure migration to AWS, scope includes moving 2 EMRs accounting for 93% revenue, ~7000 installations across 4 Canadian provinces using multiple migration strategies.
■ Develop strategy & plan execution for unifying data across 9 EMRs into data lake using Amazon S3.

Program Director - Health Data Office

Shopify

■ Spearheaded critical initiatives driving product, market and organizational readiness for major launches.
■ Oversaw Shop Pay Installments (SPI) launch in US market. Impact included 50% increase in average order value, 27% faster checkout and 28% decrease in checkout abandonment for merchants.
■ Launched Shopify shipping in 3 European countries increasing total addressable market by 2%. Responsible for timely product shipment and country plus regional GTM plans.

Sr. Technical Program Manager - Merchant Services

PointClickCare

■ Planned and executed product development, GTM and organization readiness in partnership with cross functional leadership for strategic programs.
■ Grew footprint to 50K plus lives managed, >5K booked annual recurring revenue (ARR) and 5x convertible pipeline size for mission critical Product R&D programs.
■ Delivered first digital transformation program providing fully self-serve customer activation. 1.9M cost savings, product scaled to support 14K participants and customer workflow effectiveness improved by 400%.

Sr. Project Manager - Product PMO

■ Supervised multiple cross functional projects through planning, problem solving and innovation workshops.
■ Executed large regulatory change management project impacting 20,000 nursing facilities. >5M development investment; <2% churn; handheld >60% customer base through change; generated 0.5M ARR pipeline in upsell opportunity over 3
months.
■ Drove two complex financial product integration projects with external vendors delivering 3 months ahead of plan, resulting in accelerated time-to-market for business and time-to-value for customers.

Project Manager - Product PMO

■ Led large infrastructure deployment and release projects.
■ Built Hosting Operations PMO to level 2 maturity.
■ Enhanced production change control process reducing outages by 20%.

Project Manager - Hosting Operations

ProServeIT

■ Applied Microsoft Solution Framework (MSF) project management methodology to drive all technology projects
■ Led a technical team to execute Exchange and AD Migration project at ING Financial Service. ~10K accounts migrated
over 6 weeks. Uptick in reported migration related issues kept under 2%.
■ Championed Managed Services Support project for Gluskin Sheff supporting ~50 staff. SLAs met 99%,
proactive monitoring and maintenance of infrastructure reduced tickets reported by 50%.

Associate Project Manager

I was hired at this consulting firm to support three seasoned project managers with billing and reporting activities. Concurrently managed a workload of up to 8 customer engagements at a time ranging from a week to 6 months duration.

Highlights:
- Contributed in developing crucial processes for the consultancy gigs what resulted in 5% time savings and 10% increase repeat customer satisfaction.

Project Coordinator

PMI Certified Program Manager with 10+ years infrastructure deployment, software development and Product Go-To-Market (GTM) experience in strong matrix organizations. Possess strong business acumen and technical knowledge.

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