Emirates

Customer sales and service agent

Infojini Inc

·      Interact with clients to understand their business needs and priorities.
·      Coordinate interviews and offer with candidate and client.
·      Ensure timely onboarding of candidates
·      Provide excellent services and ensure client satisfaction.
·      Maintain positive and long-term client relationships for business growth.
·      Handle client communications timely and effective.
·      Provide daily support to address client requests and inquiries.
·      Resolve client issues promptly and accurately.
·      Maintain frequent contacts and follow-ups with clients.
·      Maintain a database of new and existing client information.
·      Develop client contracts and perform client negotiations to close sales.
·      Recommend workflow improvements to ensure client satisfaction.
·      Ensure compliance with company policies and practices.

Client Relations Specialist

Success Talks

• Maintaining an in-depth knowledge of recommended course components that are relevant to the learner's needs. 
• Ensure service excellence by resolving problems, concerns and complaints faced by a learner with timely solutions and how to resolve problems. 
• Maximize performance by monitoring daily progress and mentoring learner team members. 
• Build a dynamic and cooperative environment while teaching.

English Language Specialist

The Ageless Clinic - India

• In-depth knowledge of the company's products to recommend products that meet customer needs.
• Resolve customer inquiries, concerns and complaints by rapidly providing solutions and workarounds and following up to confirm resolution.
• Personnel and logistics are planned and resourced for operations component exercises, allowing highly qualified personnel to move quickly into critical roles.
• Document customer interactions in the internal database to retain customer service history details and create a unique moment.
• Identify and resolve unauthorized, hazardous or ineffective practices.
• Maintain key performance indicators and acceptable levels of performance to support assigned clientele.
• Increased cross-functional organizational capacity through cross-departmental collaboration on shared priorities, functions and objectives.
• Establish and update work schedules to reflect evolving staff levels and anticipated workload.
• Assess employee strengths and assignments based on experience and training.
• Tailors assignments and work schedules to meet dynamic business needs, taking into account processes, employee knowledge and customer requests.
• Maximizes productivity through maintaining detailed records of daily progress and identifying and correcting areas for improvement.
• Reviewed performance data to track and measure productivity, progress and business levels.
• Vendor quality assessment to maintain rigorous cost control and optimize business operational performance.
• Prepare and recommend long-range plans for the development of departmental personnel.
• maximize performance by monitoring daily activities and mentoring team members.
• Accomplish multiple tasks on time.
• Drove ongoing enhancements and strategically capitalized on current market trends.
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• Cross-training of current staff to maximize team agility and performance.
• Assessment of report data to proactively adjust and improve operations.

Senior Operations Manager

SpiceJet Limited

•	Member for MBH & ERT
•	Displayed exceptional customer service by proactively assisting and surpassing customer expectations.
•	Complying with corporate rules and regulations to promote a safe and secure environment for travelers and employees.
•	Demonstrated resourcefulness and observation by assisting unaccompanied minors, VIPs, and passengers with reduced mobility through arrival and check-in processes while enhancing the overall customer experience.
•	Resolved customer concerns and challenging situations with listening and responding effectively with resolution, which aided in enhancing the overall positive and exceptional customer experience
•	Building rapport with customers while assisting them with self-service check-in kiosks.
•	Proactively assisted new travelers through Customs, Immigration, and instructing passengers with updated COVID-19 Quarantine policies and procedures as required by the SOP and always ensuring their safety and comfort.
•	Charismatic and inspiring at delivering service excellence at check-in counters by providing excellent customer service by responding to their unique needs and demands with upholding the highest safety and security standards, while guaranteeing the comfort of the customer
•	Identified irregularities and resolved emergencies effectively and with a commitment to successful outcomes involving disordered passengers and medical emergencies.
•	Soliciting Up-selling business class seats & customer engagement in loyalty programs to contribute and achieve team and individual targets.
•	Co-ordinated and enabled smooth transition of re-connecting guests for their onward journey 
•	Mentored, inspired & coached new joiners on service SOPs.
•	Ensure smooth turnaround of the flight within the stipulated time frame.
•	Performed gate no-show drills if required.

Customer Service Executive

Shelar Gym

•	Recruiting, training, and supervising staff.
•	Maintaining fitness equipment & ensuring 100% compliance with health and safety legislation.
•	Promoting and marketing the business by launching new fitness activities and program packages.
•	Enhancing profitability by organizing and delivering an appropriate range of fitness activities for different age groups.
•	Responded promptly to customer issues and resolved problems through effective communication and decision-making skills to provide exceptional customer service.

Gym Operations Manager  

Seven Hills Healthcare Pvt. Ltd.

•	Greeting all guests and responding to all customer inquiries, complaints, and emergencies using excellent personal skills.
•	Recognized by the supervisor for proactively selling maximum health and wellness care packages.
•	Served as the main point of contact for VIP guests and kept departments briefed on individual requirements.
•	Adhered to organization procedures and instructions to maintain safety for program participants and other workers

Operations Executive

Hotel Sahara Star

Front Office Trainee

Open-minded, enthusiastic, approachable, and ambitious customer-centric professional bringing in 5 years of uncompromised & outstanding customer service. Highly skilled in responding to emergencies and remaining calm under pressure. An imaginative, passionate, and multilingual individual with dynamic interpersonal skills . Poised and efficient and dedicated to delivering service excellence. Inspiring and convincing professional with Excellent history of being decisive and quick thinker with sound judgment to solve challenges. Open-minded towards cultural awareness that helps in creating a WOW moment for customers to celebrate their journey. Approachable and friendly at creating an exceptional first impression with first-time travellers. Inspiring and convincing professional. Poised in even the most trying of circumstances. Ability to project a friendly, cheerful & positive attitude while maintaining efficiency and optimizing revenue

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