Amazon

• Improved customer experience, as evidenced by a 17% growth in our customer base, by leading the design and development of
enterprise-level microservices integrating frontend and backend systems.
• Automated the creation of promotion templates, reducing the time required for their manual setup by 63% and enhancing user interaction
and satisfaction, by designing and implementing UI and UX for multiple customer-facing web pages.
• Implemented 20+ RESTful APIs for secure file handling, streamlining processes for 10,000+ users and boosting data security by adhering
to strict identity and authorization protocols.
• Integrated architecture and roadmaps to onboard over 4000+ customers, by fostering cross-functional trust through strategic vision
communication, engaging in customer feedback sessions, and meticulously crafting PRDs with a prioritized backlog.
• Led a team to migrate a 15 year old internal customer facing legacy system to a new faster system driving yearly revenue lift of $1.1M.
• Developed and maintained dynamic and interactive web applications using React, leveraging its component-based architecture to ensure modularity and reusability of code.
• Adopted TypeScript in React projects to provide static typing, enhancing code quality, and reducing runtime errors.
• Migrated a 15-year-old internal customer-facing legacy system to a new faster system driving a yearly revenue lift.

Software Developer

• Designed a data transformation process that increased the business efficiency by 30% while leading a team to extract data using SQL
and implement clustering analysis on product use cases to strategize and prioritize high-impact initiatives for nurture campaigns.
• Enhanced 23% customer satisfaction for a 100k+ customer base by conducting customer research, analyzing usage patterns, and
deriving insights at user and product levels using Python libraries like Pandas and NumPy.
• Accelerated product delivery by 25%, by understanding and integrating customer demands, through acting as a liaison between the business team, IT, and stakeholders.

Business Analyst

Santa Clara University

• Worked on a mobile application called “PTHub” with a team of 12.
• The minimum viable product of this application provides information such as the description, location, contact info, reviews of nearby restaurants and ways to reach there, using public transport. The app aims to encourage users to use more public transport.
• Optimized user engagement and promoted public transport use by 12%, by identifying and recommending key MVP features, thorough
analysis of market trends, competitor insights, and customer research.
• Increased the user base by 32%, by evaluating and proposing monetization opportunities, leading to the development and implementation of a simplified and financially viable strategy.
• Increased application traffic by 16% and enhanced brand awareness, through a digital advertising campaign.

Research Internship 

Siemens Kalwa Limited

Intern

As a Software Developer at Amazon, I apply my product development expertise and business analysis skills to create innovative and user-friendly solutions for various domains and customers. I have a Master of Science in Information Systems from Santa Clara University, where I gained valuable knowledge and experience in data analytics, programming, and design. I also have over one year of work experience as a Business Analyst at Box and a Research Assistant at Santa Clara University, where I contributed to the development and improvement of several products and projects, such as PTHub, an one stop app for restaurants, bus timings and maps in radius of near Santa Clara University . I am proficient in Java, Python, SQL, and other relevant tools and technologies. I am passionate about solving complex problems, delivering high-quality products, and learning new skills and techniques.

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