Prolific

At Prolific Data quality is at the heart of every decision we make and we don’t want you to settle for less!

Companies like Meta, Kickstarter & Google use Prolific for everything from quantitative surveys, user interviews, market research, training their Ai or digging deep into human behaviour, and loads more.

Within minutes you can launch your study to our audience of over 125,000 participants and with 250+ Demographic filters, you can reach the people you need to and get the results that matter to your business!

Partnerships Manager

REVIEWS.io

Advancing to the role of UK Partner Manager. In this dynamic role, I took ownership of the region and spearheaded initiatives to deliver against KPIs as part of a global team, significantly increasing brand awareness in the market and generating more end-user sales opportunities.

Key Responsibilities:

Offered comprehensive demos of our solution to partners' clients, navigating deals from initial meetings through signing, and collaborating with the Customer Success team to ensure successful onboarding.

Strategically leveraged partner relationships with agencies to generate new client opportunities, fostering mutually beneficial collaborations.

Collaborated with Marketing to create impactful case studies around clients and partners, contributing to increased brand visibility and recognition.

Maintained and fostered external partner relationships, both existing and new, driving revenue opportunities through strategic MBRs and QBRs. Conducted quarterly loom update videos, incorporating partner commission details based on new features and client ideas.

Acted as the partners' voice within Reviews.io, representing their priority needs and identifying areas for potential innovation to deliver captivating customer experiences.

Created and attended events around the UK to promote the Reviews.io brand throughout eCommerce, engaging with prospective clients and partners alike.

Key Achievements:

- Increased revenue by 50% YoY.
- I achieved 89% of the stretch MRR target for 2022.
- Generated £3081 MRR in 3 months / £5183 in revenue before my tenure.
- Implemented an internal tiering system for strategic account management, rating based on current state and potential state.
- I successfully introduced a lunch and learn program that was later rolled out to all regions.
- Secured key end-user wins, including prominent names such as Ocean Bottle, Swatch, Boys Get Sad Too, Darts Corner, and Tile Warehouse.

UK Partnerships Manager

As the Partner Success Lead, I optimised partner relationships and drove success. Reporting directly to the Global Partnership Director, I collaborated seamlessly with the Customer Success and Technical Support teams to ensure a seamless customer journey.

Key Achievements:

Diligently worked with our existing partner network, cultivating positive and supportive relationships to amplify the value of our product, fostering heightened partner satisfaction.

Executed a comprehensive review and reactivation strategy for our 250+ UK partners. Reviewed 1200 accounts, aligning them with the latest partner agreement. This initiative streamlined our partner network for enhanced support.

Harmonised billing processes by bringing all active partners onto the same system. Successfully transitioned partners from varying pricing agreements to a standardised model, either offering set discounts for end users or agency referral fees. This ensured clarity and consistency in pricing structures.

Led efforts to cleanse and update CRM data, ensuring its relevance and accuracy. This initiative contributed to a more streamlined and efficient data management system.

Personally ensured that all partners received their entitled benefits and revenue share from referring clients onboard each quarter, reinforcing partner satisfaction and loyalty.

Proactively identified end-user opportunities and seamlessly passed them to the Sales team for effective management and conversion, contributing to overall business growth.

Partner Success Lead

Forest Rock

As a dedicated Technical Sales Account Manager at Forest Rock, a trailblazer in Building Management Systems and IoT solutions, I played a pivotal role in steering the management of connected devices. This encompassed overseeing 4G routers, IoT servers, and wireless sensors, empowering individuals to devise streamlined solutions for expansive commercial ventures across the UK, from office buildings to data centres.

In my capacity as a Technical Sales Account Manager and Product Owner, I assumed a comprehensive role, ensuring the seamless functionality and user experience of connected devices. My responsibilities included managing inbound sales inquiries through various channels, such as phone, online live chat, and email. Additionally, I took charge of processing and overseeing all online orders, guaranteeing a smooth and efficient transaction process.

Leveraging my expertise, I engaged in outbound prospecting using platforms like LinkedIn and employed cold-calling techniques to explore new business opportunities. This proactive approach contributed to Forest Rock's expansion and established meaningful connections within the industry.

Collaborating closely with UK partners, I extended my influence to strategic hardware pricing for new business ventures. This collaborative effort ensured competitive and value-driven pricing, aligning with our commitment to delivering high-quality solutions.

Technical Sales Account Manager

CloudCall

As a dedicated Presales Technical Consultant based in the UK office, I seamlessly transitioned into the role, taking charge of Presales responsibilities for the US sector. During this impactful tenure:

Conducted engaging demonstrations for key stakeholders, leveraging my in-depth knowledge of the CloudCall product suite to identify and address clients' current pain points. Demonstrated how the product could provide effective solutions for their challenges.

Implemented the CloudCall solution across multiple CRM platforms, orchestrating a proof of concept period with potential end users. Utilised metrics to support the Sales team in finalising conversations and showcasing the product's value proposition.

Ensured a smooth client handover to the onboarding team, facilitating the successful deployment of CloudCall's solutions. Meticulously understood and documented the unique configuration requirements of each client, contributing to seamless start-to-finish implementations.

Presales Technical Consultant

As a Senior Software Support Engineer, I played a pivotal role in advancing the capabilities of the CloudCall Ecosystem and ensuring seamless integration with various CRM platforms, notably Salesforce and Bullhorn. Key contributions include:

Developed an in-depth understanding of multiple products within the CloudCall Ecosystem, specialising in software integrations featuring VoIP, SMS, and IM. Focused extensively on enhancing CRM functionality.

Installed and upgraded customers' CRM instances with the latest version of the CloudCall software, ensuring optimal performance and leveraging cutting-edge features.

Took ownership of escalated issues from the 2nd line team, driving them through the business when further attention was required. Collaborated closely with product and development teams to efficiently address customer-facing issues requiring development work.

Conducted thorough testing of new software updates and bug fixes before deploying them to customers' CRM systems, ensuring a seamless user experience.

Collaborated with the Account Management team to resolve technical escalations from customers, providing technical expertise and support.

Contributed to platform upgrade projects by working closely with engineering and QA teams, ensuring successful testing and implementation.

Senior Software Support Engineer

In my role as a 2nd Line Technical Support Engineer, I was dedicated to providing efficient resolutions for customer issues within defined SLAs through various channels, including phone, email, web portal, and live chat. Key highlights of my contributions include:

Delivered 2nd line support with a commitment to the highest level of customer service, consistently going above and beyond to benefit the customer whenever possible.

Collaborated with the Account Management team to address technical escalations for U.S. customers, ensuring swift and effective resolutions.

2nd line Technical Support Engineer

Pink Connect Limited

As a Technical Support Engineer, I delivered prompt and effective customer support, contributing to their seamless experience. Key aspects of my role included:

Provided 1st and 2nd line support resolutions for customer issues within defined SLAs, utilising channels such as phone and email.

Offered remote and on-site support to customers across the UK, ensuring comprehensive assistance and resolution of technical challenges.

Technical Support Engineer

As a Technical Implementation Engineer, I was crucial in ensuring the successful technical validation, configuration, and service activation of solutions for new and existing customers.

Key responsibilities included:

Took charge of technical validation, configuration, and service activation for various solutions, contributing to the seamless onboarding of new customers and optimising services for existing ones.

Handled the provisioning of various services, including VoIP, FTTC, ADSL, and Mobile lines, demonstrating expertise in diverse technologies.

Technical implementation Engineer

Steatite

★Steatite provide technology, computing, communications and batteries designed to work in extreme environments for military and high performance deployment.  

* Building bespoke computers and servers to clients specification.
* Quality assurance of builds for both hardware & software to a high standard.

Computer Engineer

UK Partnerships Manager | ✪REVIEWS.io The world's Most Modern Review Platform 🚀

Hey, I'm Kieran 👋

I'm currently working with Prolific, where our mission is to revolutionise how the world learns about people so people can revolutionise the world.

As a Partnerships Manager, it's my job to ensure every single partner, no matter where in the world they are, the types of research platforms they specialise in, or the size of their business, is successful using Prolific & getting as much as they possibly can out of the Prolific platform 💪🏼

That's me; nice to meet you - let's connect & talk about all things Prolific! 🙌

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Kieran Ball's Linkedin Analytics

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