Loyalty Centric

20+ yrs award winning performance in Fortune 200 companies by starting with the customer and prioritizing the customer lens from through every aspect of the business is the key to long-term success.  

Loyalty Centric provides customized tech, videos and strategy for businesses to engage customers beyond the transaction enabling them to not only be the go to for customers, accelerate revenue growth and stay in business.

*Engage @ 'Hello' with:

- Animated storytelling videos and GIFs

https://loyaltycentric.tech/animatedvideo

- A branded, automated rewards & referral engagement system

* Engage throughout the customer journey with customer segmentation and data-driven personalized marketing, surveys and gamification.

*Inspire and track referral revenue with personalized referral links for customers and business partners in your network.

https://loyaltycentric.tech

Chief Experience Officer

* Partnering with business owners to create revenue producing customer experience 
* Enabling customer strategy that taps into the customer mindset, connects with their behavior and increases revenue
* Demystifying Ai and tech solutions to help businesses accelerate experience and business growth

Fractional Customer Experience Strategist

iDo Systems

- iDo Systems is a SaaS Startup and Business Technology company innovating technology to improve the success rate of businesses nationwide.  
- iDo Systems is the creator of SaaS Platform, PlllarFive, The GPS for Your Business. www.pillarfive.com
- As COO, I initiate the implementation of strategy, efficient processes and systems and take primary responsibility for business partnerships, organizational engagement and retention.   I drive results and sustainable growth by enabling creativity and accountability of the Executive Team, and play a critical role in helping to shape and lead the future growth and development of iDo Systems.

Chief Operations Officer

As a CRDO, I initiate, develop and sustain relationships with organizations and key business leaders.  I gain an understanding of the their successes and pain points, provide resources and a SaaS platform that maps and brings clarity to their journey for business sustainability, and enables maximized profitability long-term.

Chief Relationship Development Officer

Salesmaster ai

▲️ Partner with CMOs, and business owners to identify the point buyers were ready to purchase to maximize ROAS.  Initiated and created collaborations between CEOs of other brands for mutual growth strategies.

EVP of AI Strategy for Enterprise Retail & eCommerce

ADMD Solutions is Your Headquarters for AI Business Growth.
https://www.salesmaster.ai/KKBWelcome

ADMD Solutions core offering, The A.I. Growth Suite includes:

Linked Master AI
Social Master AI
Marketing Master AI 
Schedule Master AI
Lead Master AI
Brand Master AI
Content Master AI
Intel Master AI
Compliance Master AI

The No Brainer Results:

-Increased Conversion Rates 88-327% 

-Reduced Ad Spend 26-43%

-Qualified Monthly Meetings 25-50+

-Increased Connection Rates 187-502%

-Increased Engagement Rates 211-476%

-Increased Qualified Leads 64-321%

Vice President of Strategic Partnerships

Differentiated Leadership Consulting LLC

Differentiated Leadership, Meeting leaders where they are and getting them to where they need to be, yourself included.

Book Author

▪️ Consulting and Strategy for Retail

Founder & CEO

PixelRocket LLC

Creatively Informative Blog Posts for website.

Freelance Writer

Incrediwear

Engaging and Informative Blog Post for Incrediwear website visitors.

Old Navy

* Six multi-unit leader promotions as a result of development strategies and partnership.
* Proud leader of 2 Annual Company Founder Award winners.
*Presentations given at all levels up to President/CEO.
*Hosts customer feedback sessions to gain insight around experience and the business.
*Teaches customer engagement at all levels.
*Engages in community volunteer events with team.
* Creates the vision and drives the strategy for up to 20+ Old Navy stores across Dallas and FT. Worth inspiring teams to achieve results consistently ranking at the top of the Company. 
* Partners with Territory specialits on more strategic ways to grow the business.
* Improved sales comp, margin, average transaction and sales over traffic.
* Created Company level content for MKT Leader/GM development and facilitated at all Company mtg.
* Peer trainer.  Mentor to peers and GMs in other Markets. 
* Leads through and teaches business/financial acumen at all levels.
*Presented at Dallas career fairs for students and those re-entering workforce.

Market Leader/District Manager

*Responsible for turning around customer service scores, sales and talent development in 10 stores.

District Manager

Best Buy

*Promoted four leaders to multi-unit roles as a result of purposeful development plans.
*Responsible for the strategic planning, leader development and growth of 14 stores totaling around $500M.  
*Produced customer service scores above Company average on a consistent basis.
*Turnover reduced below Company average.
*Profitability and growth above Company average.
*Initiated internal and external strategic partnerships that allowed for introduction of new product to the  District and then to the Company.  As a result, there was an acceleration of growth and increased market share.

*Created talent management and sales tools for the District that were also adapted by the Company.
*Business partner to District Manager.
*Responsible for people initiatives, talent strategy to drive profitability and reduction of turnover.  Reduced turnover at all levels.
*Improved internal demographics to mirror communities relative to stores.
*Lead DHRM and Acting Territory HR Director.
*Acting District Manager.

District Human Resources Manager

Tailored solutions that consistently engage customers beyond expectations and set revenue growth on 🔥 | Fractional CXO

𝑺𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄, 𝑺𝒕𝒐𝒓𝒚𝒕𝒆𝒍𝒍𝒊𝒏𝒈 𝑴𝒂𝒓𝒌𝒆𝒕𝒊𝒏𝒈 𝒕𝒉𝒂𝒕 𝑰𝒏𝒄𝒓𝒆𝒂𝒔𝒆𝒔 𝑳𝒆𝒂𝒅𝒔 𝒂𝒏𝒅 𝑫𝒓𝒊𝒗𝒆𝒔 𝑮𝒓𝒐𝒘𝒕𝒉 🔥

89% of customers want to see more videos from brands in 2024. 

We're revolutionizing the video marketing game helping businesses and realtors accelerate lead flow, loyalty and growth.


loyaltycentric.tech/video

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