Target

Acted as interim general manager during management transition. Identified areas for process improvement and opportunity for talent progression & coaching. Designed & headed internal coaching program on security safety, sales and leadership support initiative. Managed & maintained daily business operations including scheduling, supply chain communication, loss prevention team and HR operational support. 

Major Impacts:
●	Spearheaded Diversity & Inclusion caption to help foster the conversation on “Why inclusion matters at the workplace”, guest speaker for my personal story and why we all matter 
●	Advocated for better service store-wide, which led to a 30% increase in store morale and customer satisfaction boost for 5 months straight

Executive Team Lead

Amazon

Designed, led & implemented a training program for new hires for NY Amazon Go Market launch, focusing on customer service, High end – fast to go food, meeting with top chiefs to aid in selection best fit for our customers. Strategized and improved policy and QA processes by ensuring teams adherence to company policy. Created user-focused team documentation & training modules which drove consistency, accuracy, clarity and proficiency to organizational standards.

Major Impact:
●	Successfully launched six Amazon Go stores, supported all openings and trained all employees/country wide, was used as a training hub for starting managers thereafter
●	Provided critical thinking and influence cross functionally on streamlining processes within the overall Go Business to encapsulate the NY team’s vision

Corporate Training Lead 

Gap Inc./ Banana Republic

Managed and maintained an effective Loss Prevention program, effectively communicated cross-functionally and with key stakeholders to enhance Departmental and Operational processes and exceed company goals. Identified top talent and assisted with succession planning for the next level career opportunities.

Major Impact:
●	Managed eight stores in Manhattan, NY and Long Island district, revenue of $46 million dollars market. Managed over 10+ managers through security program from theft awareness partnership, store operations to inventory standards with management insight
●	Directed organized retail crime program and directed teams to track and trace hit and run subjects, court case closures leading to a recapture of $10,000+ in store inventory

Regional Loss Prevention Manager

The TJX Companies, Inc.

Oversaw and managed multiple in-store departments mainly customer service, sales and marketing. Directed store operations and created on-boarding programs later used and replicated across 8+ stores. Provided weekly business updates to Regional Vice President and district support staff. Recruited, hired and trained employees; Aligned with store managers weekly to strategize on ways to improve internal process, employee performance and overall customer satisfaction.

Major Impact:
●	Developed a hiring program to fill part time & full-time roles, which resulted in increasing our customer service rating by 50%, ranking store as #2 in sales for three quarters straight
●	External/Internal case closure of over 250 with, stories posted in Local newspaper, ORC operation closed a prosecution rate ranked #5 in district

Loss Prevention Supervisor

Taplio

Kimberley B.'s Linkedin Analytics

Kimberley B.

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Kimberley B.'s Linkedin Analytics

Kimberley B.

Want to drive more opportunities from LinkedIn?

Kimberley B.'s Linkedin Analytics