Express Scripts

Creative visual designer for bimonthly ‘Regulated Times’ newsletter. Regulated Times is distributed both internally (Regulated Markets department
stakeholders) and external Health Plan clients.

Revamp communications strategy plans and social media marketing campaigns by incorporating proven to work humans-at-center techniques for MHPA, AHIP and ACAP — division sponsored webinars

Lead creative strategist for monthly Medicare Client Forum. Work cross-functionally with organizational teams to create visually appealing PowerPoint
presentations. The presentations are viewed and consumed by over 150 Health Plan client partners monthly.

Collaborate with senior executive teams to build and execute visually appealing -Express Scripts by Evernorth branded PowerPoint presentations for
both internal and external audiences. External facing slides were presented at division sponsored events including the Regulated Markets Summit, ACAP,
MHPA and AHIP webinars

Marketing & Communications Advisor - Regulated Markets

North Dakota Information Technology Department (ITD)

The North Dakota Health Information Network (NDHIN) is a public/private partnership that resides within North Dakota's Information Technology (NDIT) department. NDHIN provides value through a secure online network for electronic health information exchange.

Prepared and mailed yearly invoices to participants, processed payments and documented account updates on spreadsheet which resulted in 60% of processed payments within 60 days

NDHIN Website content producer and website management. Designed, built and launched NDHIN website. Created NDHIN YouTube channel with content as well as creating NDHIN On-demand training for medical providers who request access to the HIN

Participated in committees to discuss electronic health records and methods to improve overall workflows. Organized, scheduled and facilitated monthly Telehealth and Health Information Technology Advisory Committee (HITAC) workgroup meetings. Wrote and distributed minutes and agenda before each meeting

Coordinated with NDHIN Outreach Team to create monthly newsletter. Review each newsletter item piece for grammar, spelling, punctuation, syntax, accuracy and brand compliance images for quality standards to be emailed to over 4000 contacts
Increased brand awareness by developing technical/non-technical marketing collateral and presentations, articles and newsletters

Worked with NDHIN director and NDIT public information officer to develop appropriate and accurate written and oral responses to communicate health information network information to stakeholders

Maintained relationships with medical providers to assist with troubleshooting and getting access to the health information network.

Health IT Specialist

Enercare Inc.

Team Lead 
Verify accuracy of billing data and revise errors
Interact with staff, clients, payer and other departments to answer questions, obtain information and resolve issues

Recognize problem accounts and notify appropriate account representative to assist in problem resolution

Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment

Communicate with customers on a daily basis by phone regarding inquiries, insurance plans, information or follow-ups

Contribute to the Billing Department team though positive attitude, respectful interaction, innovative ideas, efficiency, and ethical behavior

Consistently hit and exceed targeted sales goals by 36% and reinvented how team interacts with existing customers by developing innovative and creative sales pitch that was implemented into team sales strategy

Billing Specialist

Columbus Communications Jamaica Ltd. (Flow)

Actively negotiated with sponsors and suppliers to keep within $2.5 million Summer Sponsorship Budget. Negotiations resulted in $850,000 in reduced payments for sponsorship projects

Key player in the successful execution of FLOW's summer events including the major annual back-to-school fair, cheerleading competition and eight roadshows promoting rate decrease by via social media and public relations campaigns 

Assessed requests for sponsorship, made recommendations for approval, and prepared acceptance or denial letters. This resulted in $350,000 in unpaid publicity from strategic partnerships

Researched and produced recommendation on how to improve attendance at FLOW High School Football events via social media. Social media engagement resulted in 65% increase in brand visibility

Marketing Communication Assistant

Scotiabank

Instrumental in writing/editing content for quarterly staff magazine, 'Scotia Vibes,' which focused on Scotia's internal and external philanthropist activities in Jamaica. Magazine was circulated throughout the Caribbean and Canada

Worked simultaneously with PR Manager to produce press releases, set up Photo Ops and assist with Scotia's involvement in Labor Day Projects including repair to school destroyed by Hurricane Sandy.

Integral player in the execution of two of Scotia's The Teller TV show by setting up interviews, preparing scripts for participants and being available onset

Ghost writer for articles submitted by Scotia to the press for one of its sponsored newspaper column. Articles ranged from informing the public on Scotia's involvement in education and Corporate Social Responsibility initiatives.

Marketing And Public Relations Intern

Empathetic and creative digital marketing and communications strategist offering wealth of experience in developing and maintaining key marketing relationships, creating impactful marketing and communications campaigns and collaborating with stakeholders to meet marketing and communications objectives. 

In my previous roles I was known for being an effective presenter to diverse audiences of customers and potential investors. Fostering a strong commitment to leveraging corporate culture to impact community and environment will always be at the forefront of everything I do. 

I value humans, health and wellness, improving social determinants of health and diversity, equity, inclusion and belonging. 

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