Kimberly Renee Knowles's Linkedin Analytics

I’m Kimberly Renee Knowles, a passionate Customer Success Manager at Upswing.io, where I partner with colleges and universities to help marginalized students succeed by providing access to critical resources. My focus is on translating big-picture industry insights into practical, actionable solutions that drive retention and student success, ultimately expanding Upswing's impact on campuses. With over 20 years of experience spanning customer success, coaching, consulting, and market research, I’ve guided clients, colleagues, and teams through complex challenges, helping them implement strategies that lead to meaningful results. Whether advising university stakeholders on student success or providing insights to networking contacts and internal teams, I enjoy helping others find the best path forward. I’m also a Certified Global Career Development Facilitator (GCDF) with a passion for supporting individuals through career transitions and professional growth. I love creating opportunities for others to succeed and achieve their goals. When I’m not working, I enjoy dancing, singing online karaoke, walking our Lagotto Romagnolo, and spending time with my 9-year-old as she explores her various interests, like figure skating. I’m based in the Chicago area and serve on the Volunteer Board for CuSP: A Chicago Customer Success Professionals Meetup. I’m always excited to collaborate with Customer Success, Customer Experience, and Professional Services professionals, whether they are based locally or just passing through, to build impactful networking events. Please reach out if you're interested in EdTech trends, partnering with Upswing, or discussing strategies to improve student retention and engagement. I’d also love to connect with professionals interested in career growth or coaching. If you need a time-sensitive response, email me at [email protected]. #CustomerSuccess #CustomerExperience #CS #CX #SaaS #Networking #HigherEducation #StudentSuccess #StudentEngagement #Coaching #CustomerRelationshipManagement #AccountManager #Multithreading #RevenueGeneration