onXmaps, Inc.

As the Senior Product Director of Product Design, I lead, coach, and support a talented team of product designers and researchers. 

We utilize a customer-first approach to build the best off-pavement experiences for outdoor adventurers. We work within x-functional teams across the organization to iterate on three incredible products; onX Hunt, onX Offroad, and onX Backcountry.

Senior Director, Product Design & UX Research

Leading a platform product design organization, a CX strategy team, and building a product design practice. My team's shared mission is to move the customer to the center of how we discover and deliver customer experience.

Director, Platform Product Design & CX Strategy

Demonstrating customer discovery and outcome focus within teams. Built an omnichannel design strategy, established service design, and crafted a first draft experience framework for defining differentiated experience standards.

Principal UX, REI Experiences

USAA

Leading customer discovery within innovation, my team was responsible for research and design efforts associated with two growth business teams. These growth business teams aspired to create new and disruptive businesses for USAA Bank to benefit identified customer needs. Accountabilities included product vision, experience strategy, product design, and executive communications.

Director, Innovation - USAA Labs

Driving and influence the exploration of net-new digital business opportunities and partnerships for USAA bank by bringing together product strategy, customer experience insights, and technology. Responsible for developing and utilizing a disruptive innovation framework to build and test business models.

Strategic Innovation Lead - USAA Bank Innovation

Kim Wiessner Makes Art

Kim Wiessner Makes Art: a vibrant collection of handcrafted original watercolor work and printed home goods.

Company Owner

HSBC

Leading global UX initiatives to create, grow and govern global UX systems and best practices which significantly improved digital experiences globally (US, UAE, France, India, Australia, Hong Kong) within a range of business groups; Consumer, Insurance, SMB, Private Bank and Global Banking & Markets.

Global Creative Director, Digital Experience

Shaping insights into robust customer-centered designs through qualitative research and design iterations, many of my projects were omnichannel, including desktop, mobile, kiosk, and ATM. Most were global projects designed with customers outside of the US in mind.

Lead UX Designer

Pacific Northwest National Laboratory - PNNL

Created a significant increase in project value by focusing many US Govt. projects on human-centered design principles; my primary focus was to work with project owners to budget and plan for UX within their current and upcoming work cycles.

User Experience Design Research Scientist

QualitySmith, Inc

(Startup) Under the direct leadership of the CEO, I thrived in this fast-paced, agile, startup environment. I had a range of responsibilities that included UX design, funnel optimization, print and branding development, and SEO. I led experience strategy for 89Glass.com, RoofSmith.com, and QualitySmith.com

User Experience Designer

Walla Walla University

Developed net-new curriculum, led critiques, and helped students learn Adobe Illustrator through a series of design assignments.

Adjunct Faculty of Design

University of Idaho

While completing my design degree at University of Idaho, an opportunity came available to join the U of I web team, full-time. With technical experience in hand, I applied for this position and received an offer. My senior year of college was spent spit between my new 9-5 position working with a professional University of Idaho Web Services team and completing a full load of design classes which included a major thesis project.

UI Designer

A passionate design leader with over 15 years of experience building intuitive and engaging customer experiences. 

As the Senior Director of Product Design at onXmaps, Inc., I lead, coach, and support the talented team of product designers and UX researchers who build the best off-pavement products for outdoor adventure.

My core competencies include human-centered design, design strategy, generative and evaluative research, product discovery, cross-functional collaboration, UX management, customer journey management, platform UX, and design operations. 

I have a UX Management Certificate from Nielsen Norman Group and I have contributed to multiple publications and events on global UX, innovation, and failure as a learning tool. My mission is to move the customer to the center of how we discover and deliver customer experience, and to empower my team to grow and thrive in a dynamic and fast-paced growth environment.

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