Kim Tims's Linkedin Analytics

With over 15+ years of experience in the IT and healthcare sectors, I'm a Principal Technical Account Manager (TAM) at Salesforce, where I help customers achieve their business goals and outcomes by providing strategic recommendations and customized solutions. As a trusted advisor, I excel in managing technical support , customer relationships, offering expert guidance and recommended best practices. Leveraging my Salesforce knowledge, I deliver strategic guidance and tailored solutions that align with customers' unique needs and challenges. My core competencies include program management, process improvement, and business analysis. As a former Product Owner and Project Manager, I have successfully led and delivered multiple projects and initiatives, from ideation to implementation, using agile methodology and customer-first approach. Through cross-collaboration with internal teams, I develop solutions and drive product improvements, ensuring seamless execution and tangible results. I proactively address challenges, optimize technology investments, and drive digital transformation initiatives for customers. I am passionate about technology, continuous learning, and collaboration, and I bring fresh perspectives and divergent thinking to complex problems. In my free time, I enjoy reading great books, volunteering, fun workouts, "par"taking in ⛳️ golf lessons, and curating custom music playlists for my travel adventures. I also co-host a podcast, where I use the platform to share my insights and experiences with a wider audience, with the goal of educating and empowering others to reach their full potential. Gallup "Top Five" Strengths: Strategic | Positivity | Woo | Responsibility | Connectedness