HubSpot

I work with HubSpot customers to design sales processes, translate their data model into the CRM with iterative improvements, and increase alignment across GTM teams

Principal Consultant

As a Team Lead I have been temporarily appointed to support my organizations leadership, specifically focusing on redesigning the systems our team uses internally as well as building an delivering training against those system changes.

Team Lead, Services

Senior Consultant

Designed and delivered several trainings for selling services delivered to multiple global CS teams

Built a playbook on how to close services deals

Collaborated cross functionally design and optimize a deal pipeline for services providing visibility and improving our close rates

I delivered recurring and outcome-focused consultations to HubSpot Customers on the uses of Marketing, Sales, Service, and Operations Hub. 

Outcome-based projects included topics such as: 
 - Sales Process Design & Rollout 
 - Sales and Marketing Alignment
 - Lead Score & Nurturing Automation
 - New Administrator / CRM Audit

Inbound Consultant 

New Breed

In this role, I delivered on the responsibilities of an Inbound Strategist while also delivering on HubSpot's Partner Onboarding. 

I was responsible for managing a rolling book of 15-20+ HubSpot Marketing onboardings while also building the documentation for future team members to deliver on this service.

I also mentored and helped ramp new team members to deliver on Partner Onboarding.

Implementation Strategist

I managed a portfolio of local and international clients at New Breed, helping them to develop and implement complex Inbound marketing and growth strategies. 

I supported other strategists in the implementation of lead generation, lead nurturing, lead scoring, marketing automation, blog and landing page production,

Inbound Strategist

Zocdoc

Account Manager

- Prepare and lead consistent ROI analysis
- Reactive account management for a book of business valued from $300,000 to $500,000
- Identify and execute business development opportunities including additional services like Sponsored Results, provider expansion, hours and insurance analysis, and practice website integration
- Consistent team leader in upsell conversation rates

Associate Account Manager

- Lead the onboarding process for new clients, provide recommendations for existing clients, and coordinate resources across departments. 
- Analyze the success of client profiles via internal metrics, determine causes for suboptimal performance, and improve profiles. 
- Work with clients to optimize profiles with feature enhancements. 
- High interaction with clients on a daily basis.

Customer Success Associate 

TickPick

- Identified and assessed customer’s needs to resolve potential issues
- Mitigated and responded to escalations and company reviews

Customer Care Agent

The Cooperative Bank of Cape Cod

Teller

The Kitchen On The Commons

I worked various roles at restaurants as needed to financially support myself during high school and college.

Waiter / Busser / Dishwasher

Champlain College

Responsibilities:
- Campus Tours
- Speaking with Prospective Students & Families
- Brand Ambassador
- Assisting with admissions and operations

Student Ambassador

VTA Design Studio

Responsibilities:
- Page Design 
- Editing Product Photos
- Copy Writing & Editing 
- Chinese language Page Design

Web Design Intern

Quabaug Corporation

-Overall process, procedure, and positioning analysis
-Market Research

Website Development: 
-S.E.O.
-Coordinating Ad Agency activities
-Original site design
-Copy-writing.

Tune Street

Provided seasonal sales support including stocking inventory, providing information on various A/V products to customers in the store, operating the cash register, and occasionally supporting field technicians with on-site installations.

Taplio

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Caleb King

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