HubSpot

- FY 2023 Global Top Performer
- H1 2023 Top Performer 
- Team Lead


I assist HubSpot customers with planning marketing campaigns, establishing efficient sales processes, and building a customer-first services organization; I also advise on best practices to set up HubSpot in a way that helps my customers achieve optimal results.

Senior Inbound Consultant

(1) Designed and delivered several trainings for selling services delivered to multiple global CS teams

(2) Built a playbook on how to close services deals

(3) Collaborated cross functionally design and optimize a deal pipeline for services providing visibility and improving our close rates

Team Lead, Services

I delivered recurring and outcome-focused consultations to HubSpot Customers on the uses of Marketing, Sales, Service, and Operations Hub. 

Outcome-based projects included topics such as: 
 - Sales Process Design & Rollout 
 - Sales and Marketing Alignment
 - Lead Score & Nurturing Automation
 - New Administrator / CRM Audit

Inbound Consultant 

New Breed

In this role, I delivered on the responsibilities of an Inbound Strategist while also delivering on HubSpot's Partner Onboarding. 

I was responsible for managing a rolling book of 15-20+ HubSpot Marketing onboardings while also building the documentation for future team members to deliver on this service.

I also mentored and helped ramp new team members to deliver on Partner Onboarding.

Implementation Strategist

I managed a portfolio of local and international clients at New Breed, helping them to develop and implement complex Inbound marketing and growth strategies. 

I supported other strategists in the implementation of lead generation, lead nurturing, lead scoring, marketing automation, blog and landing page production,

Inbound Strategist

Zocdoc

Account Manager

- Prepare and lead consistent ROI analysis
- Reactive account management for a book of business valued from $300,000 to $500,000
- Identify and execute business development opportunities including additional services like Sponsored Results, provider expansion, hours and insurance analysis, and practice website integration
- Consistent team leader in upsell conversation rates

Associate Account Manager

- Lead the onboarding process for new clients, provide recommendations for existing clients, and coordinate resources across departments. 
- Analyze the success of client profiles via internal metrics, determine causes for suboptimal performance, and improve profiles. 
- Work with clients to optimize profiles with feature enhancements. 
- High interaction with clients on a daily basis.

Customer Success Associate 

TickPick

- Identified and assessed customer’s needs to resolve potential issues
- Mitigated and responded to escalations and company reviews

Customer Care Agent

The Cooperative Bank of Cape Cod

Teller

The Kitchen On The Commons

I worked various roles at restaurants as needed to financially support myself during high school and college.

Waiter / Busser / Dishwasher

Champlain College

Responsibilities:
- Campus Tours
- Speaking with Prospective Students & Families
- Brand Ambassador
- Assisting with admissions and operations

Student Ambassador

VTA Design Studio

Responsibilities:
- Page Design 
- Editing Product Photos
- Copy Writing & Editing 
- Chinese language Page Design

Web Design Intern

Quabaug Corporation

-Overall process, procedure, and positioning analysis
-Market Research

Website Development: 
-S.E.O.
-Coordinating Ad Agency activities
-Original site design
-Copy-writing.

Tune Street

Provided seasonal sales support including stocking inventory, providing information on various A/V products to customers in the store, operating the cash register, and occasionally supporting field technicians with on-site installations.

Taplio

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Caleb King

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Taplio

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