CommonSpirit Health

Program Coordinator, Business Operations | Interim Front Office Supervisor

Houston Center of HOPE

•	Implemented surveillance management system, reducing non-compliance risk by 98% for oncology patients.
	•	Collaborated with outpatient centers to streamline diagnosis and treatment procedures, leading to a 98% improvement in practice efficiency.
	•	Proficient in EMR systems, Revenue Cycle Management (RCM), and insurance claims for Medicare, Medicaid, Managed Care, HMO’s, PPO’s, and Marketplace insurances.
	•	Ensured seamless patient experience through effective coordination and communication with healthcare providers.
	•	Trained and mentored front desk staff, enhancing team productivity and patient satisfaction.
	•	Maintained accurate and up-to-date patient records, adhering to HIPAA regulations and clinic standards.
	•	Resolved patient inquiries and concerns promptly, providing exceptional customer service.
	•	Collaborated with medical billing and coding teams to optimize revenue and ensure timely reimbursements.
	•	Assisted in scheduling appointments, managing patient flow, and optimizing clinic operations.
	•	Proactively identified areas for improvement and implemented process enhancements to optimize front desk operations.

Healthcare Administrator/Front Desk Supervisor

Circle of Health International

•	Conducted in-depth analysis of health policies within legislative areas, presenting comprehensive research findings during stakeholder meetings to advocate for positive change and impact.
	•	Utilized data-driven approaches to formulate analyses of multiple markets, identifying social determinants of health and potential stakeholders for community engagement and collaboration.
	•	Demonstrated strong leadership skills by successfully spearheading marketing initiatives, effectively educating communities about health-related subscription products, resulting in a margin profit of 33%.
	•	Collaborated with diverse community groups, fostering meaningful partnerships to address health disparities and advocate for equitable access to healthcare resources.
	•	Assisted in organizing and coordinating community events, workshops, and awareness campaigns to raise awareness on various health issues and mobilize community involvement.
	•	Conducted outreach efforts to establish and strengthen relationships with local organizations, government entities, and community leaders, promoting health initiatives and advocacy efforts.
	•	Utilized social media platforms and other communication channels to engage the community, disseminate health-related information, and foster a sense of collective responsibility for community well-being.
	•	Supported the development and implementation of grassroots campaigns, leveraging community support to influence policy changes and improve healthcare services.
	•	Contributed to the creation of informational materials, brochures, and presentations to educate community members on health-related topics and available resources.
	•	Actively participated in team meetings, offering valuable insights and feedback to enhance community organizing strategies and overall impact.

ActivateUs Community Organizing Intern

Project SEED

•	Conducted in-depth research analyzing the social, emotional, and educational development of students from Spanish-speaking Mexican families in the central Texas area, totaling over 120 hours of data collection and analysis.
	•	Expertly catalogued and organized participants’ health indicators, such as blood pressure, weight, height, and waist circumference, using Excel software for accurate and comprehensive data management.
	•	Collaborated with a multidisciplinary team of researchers, educators, and community stakeholders to develop a robust research methodology and achieve research objectives.
	•	Presented research findings at academic conferences, contributing to the scholarly discussion on educational and health disparities among minority communities.
	•	Implemented rigorous ethical guidelines to ensure confidentiality and privacy of research participants, maintaining compliance with institutional research standards.
	•	Conducted literature reviews and synthesized existing research to inform the research design and support data interpretation.
	•	Utilized qualitative and quantitative data analysis techniques to draw meaningful conclusions and identify patterns and trends within the research data.
	•	Demonstrated strong communication skills, both written and verbal, in publishing research articles and presenting research findings to diverse audiences.
	•	Managed research budgets, procurement of research materials, and coordination of research logistics to ensure smooth operations of the research project.
	•	Continuously sought opportunities for professional development and training to stay updated with the latest research methodologies and best practices in the field.

Research Assistant

Hello World

•	Devised and implemented an efficient organizational methodology to monitor weekly projects, achieving an impressive accuracy rate of 99.8% in tracking progress and meeting deadlines.
	•	Utilized Adobe suite tools to design and execute impactful marketing campaigns, resulting in increased audience engagement and brand visibility.
	•	Worked closely with the founder to improve the efficacy of key deliverables, optimizing processes and achieving a remarkable 50% increase in productivity while adhering to strict deadlines.
	•	Oversaw day-to-day operations, ensuring seamless coordination among various departments and facilitating effective communication to enhance overall organizational efficiency.
	•	Conducted data analysis and performance evaluations to identify areas for improvement and implement strategies to enhance productivity and quality of deliverables.
	•	Assisted in budget management, cost analysis, and resource allocation to optimize operational expenses and maximize return on investment.
	•	Led and mentored a team of employees, fostering a positive and productive work environment that motivated staff to achieve their best performance.
	•	Collaborated with cross-functional teams to streamline processes, improve interdepartmental collaboration, and optimize workflow efficiency.
	•	Developed and implemented standardized operating procedures (SOPs) to ensure consistency and quality in all operational processes.
	•	Acted as a liaison between upper management and frontline staff, communicating organizational goals, objectives, and key performance indicators (KPIs).

Assistant Operations Manager

Prizm App

•	Collaborated with colleagues and founders in regular meetings to gather feedback and suggestions, resulting in a significant improvement of app usability by 78%.
	•	Took the initiative to design and execute public beta trials, effectively resolving bugs and issues to enhance the overall efficiency and user experience of the app.
	•	Utilized creative skills to create visually appealing content, leading to a remarkable 15% increase in the app’s audience and user engagement.
	•	Acted as a brand advocate and spokesperson for the app, representing it at various events, workshops, and campus activities to raise awareness and attract new users.
	•	Organized and hosted informational sessions, workshops, and demos to educate students and the community about the app’s features and benefits.
	•	Utilized social media platforms and other communication channels to effectively promote the app, reaching out to the target audience and generating interest.
	•	Provided valuable insights and feedback from users to the development team, contributing to app updates and enhancements based on user needs and preferences.
	•	Assisted in developing marketing strategies and campaigns to increase app downloads and user engagement.
	•	Engaged in networking and collaboration with student organizations and campus departments to foster partnerships and expand the app’s reach.
	•	Demonstrated strong communication and presentation skills in delivering app-related presentations to diverse audiences.

Student Ambassador

HCA Houston Healthcare Kingwood

•	Acquired valuable clinical experience by shadowing physicians in a physical rehabilitation unit, gaining insights into patient care and medical practices.
	•	Demonstrated strong organizational skills by performing administrative duties, including compiling medical records for patient charts and efficiently triaging phone calls.
	•	Developed proficiency in Electronic Medical Record (EMR) systems, medical billing and coding, streamlining record-keeping processes for improved efficiency and accuracy.
	•	Engaged in patient interaction, honing communication and interpersonal skills while providing a positive and supportive experience for patients and their families.
	•	Demonstrated effective time management in a fast-paced environment, efficiently balancing clinical observations and administrative tasks to meet deadlines and priorities.
	•	Assisted healthcare professionals in various clinical procedures and treatments, actively participating in patient care and enhancing hands-on learning.
	•	Collaborated with interdisciplinary teams to support patient treatment plans, contributing to a holistic approach to healthcare delivery.
	•	Demonstrated a strong commitment to patient confidentiality and adherence to ethical standards, ensuring the privacy and security of medical information.
	•	Engaged in professional development opportunities, attending seminars and workshops to enhance knowledge and skills relevant to the healthcare industry.
	•	Embraced a proactive and eager-to-learn attitude, seeking opportunities to assist in different aspects of healthcare operations to gain a comprehensive understanding of the field.

Summer Intern

MHA/MBA Candidate at Texas Woman’s University | Albert Schweitzer Fellow | Health Equity | Performance Improvement

Welcome to my page! I am a passionate and dedicated healthcare professional with over four years of experience in clinical and administrative roles. Currently, I work as a Program Coordinator for Business Operations at CommonSpirit Health, one of the largest nonprofit health systems in the US.

In this role, I leverage my skills in process improvement and performance management to support the delivery of high-quality, patient-centered, and cost-effective care in the oncology service line. I also collaborate with cross-functional teams, stakeholders, and partners to implement innovative solutions and best practices that align with the organization's mission and vision. My goal is to make a positive impact on the health and well-being of the communities I serve, which is why I am a fellow for the Albert Schweitzer Service Fellowship. Through this opportunity, I promote self agency and nutrition among individuals who experienced homelessness through cooking and gardening demonstrations. 

Would love to connect- please send me a message or email kiran.ahmed97@gmail.com! 



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