FEMA

•	Moving and transporting goods to include the loading and unloading of goods off trucks.
•	Reconciling items such as: bill of lading, shipping documents, inventory lists, and property transfer reports.
•	Setting up and breaking down office spaces and furniture while assisting with the maintenance of a facility.
•	Maintaining supply room by securing high-value items and conducting inventories.
•	Receiving, inspecting, and distributing equipment and other materials to proper recipients while maintaining accountability.
•	Use of computer inventory system with IT specifications

Logistics Specialist / Supply Management Specialist 

•	Serving as the primary point of contact for persons inquiring about disaster assistance by telephone. 
•	Conducting telephone interviews with disaster survivors who have been affected by a declared disaster. 
•	Assisting applicants by telephone and in person, determining applicant needs, and providing instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate. Providing information and explanations of Housing Assistance, Other Needs Assistance Grants, and other programs to applicants. 
•	Conducting verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants, in order to gather and disseminate information
•	Processing applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants.
•	Implementing recovery programs and analyzing resource requirements
•	Developing and supporting national level disaster recovery services and programs
Providing guidance on the delivery of recovery programs and services to support individuals and communities affected by disasters.
•	Analyzing and evaluating emergency management recovery policies and processes.
Developing guides, policy statements, technical criteria, policy manuals, strategic plans, or program standards.
•	Managing projects that assess the effectiveness of processes or programs and making recommendations to leadership on findings.
•	Communicating verbally or presenting information to internal and external stakeholders.
•	Analyzing and evaluating difficult issues involving agency programs and activities, procedures, and objectives.
•	Interpreting Individuals and Households Program related directives, policies, and procedures.
•	Compiling, reconciling, and correlating voluminous workload data from a variety of sources with different reporting requirements and formats.

Customer Service Representative

Gaylord Hotels

• Monitor the safety and security of the property and surrounding complex through mobile/foot patrol, stationary post and traffic control; perform safety duties at special events
• Provide assistance to guests and employees in need of medical attention, while awaiting the arrival of emergency medical personnel. May be required to administer minor first aid including CPR and AED; respond to hotel and emergency events.
• Provide security to dignitaries and celebrities. When requested or required, escort employees or hotel clients carrying cash or other valuables; conduct employee parcel inspections, ID verification, and enforce company policies and procedures.
• Provide on the job training and orientation to new security agents as needed.
• Use of surveillance CCTV system to monitor and secure primacies of property and deter conflict and using visual surveillance systems (VSS), alarms, and/or facility access control systems
• Incident report writing and Complete reporting requirements
• Provide customer support services
• Alarm monitoring and maintenance
• Support security contract requirements
• Consulted expert knowledge of security polices, and industrial security
• Works with clients and customers to assess their needs, provide information or assistance, resolve their
problems, or satisfy their expectations
• listens to others, attends to nonverbal cues, and responds appropriately.
• Performing customer service to provide guidance regarding processes
• Strong oral and written communication skills with ability to draft communications utilizing information from multiple sources.

Gaylord National saftey services

BCR Cyber

•	Troubleshot complex network and hardware issues, isolating the source of problems and implementing the most cost-effective solutions
•	Troubleshooted various printer types involving Laser, Inkjet, and Thermal printers
•	Supported Identity and Access Management Efforts by Leveraging Microsoft Active Directory.
•	Installed, Configured, and Supported Local Area Network (Lan), Wide Area Network (Wan), and Internet Systems.
•	Participated in simulated incident response drills, preparing the team for potential security incidents. 
•	Ensured compliance with industry regulations and standards related to data privacy and security. 
•	Implemented security protocols to safeguard sensitive customer data and maintained compliance. 
•	Performed regular vulnerability scans, identifying and addressing security vulnerabilities and improving the overall security posture of the organization

Cyber Security Student

Human Domain Solutions, LLC

• Reported and was assigned to track subjects of interest by the JCITA client
• Monitor subject of interest movements in vehicles and on foot
• Participate as a disaster relief role player in assessing U.S. military performance
• Report writing of training exercises
• Use of electronical communications equipment
• Thorough when performing work and conscientious about attending to detail
• Providing research and fact-finding strategies to validate data
• Providing recommendations and briefings to leadership, both verbally and in writing
• Communicating effectively both orally and written
• Supporting the development program analysis and providing results to leadership.
• Assisting in the evaluation of established programs, policies, procedures and recommending process
improvements.
• Handling sensitive information/tracking and Performing task
• Ability to prioritize and process information based upon context and situational awareness
Writing and/or editing technical materials or reports.
Assisting in the execution of emergency management response or recovery efforts.
• Maintaining the receipt and processing of request for equipment, materiel, supplies, and services.

Surveillance Officer

Prince George's Community College

• Assist with monitoring users in the open computer labs.
• Assist with using surveillance software to assure proper compliance with campus guidelines on computer use; assist with the physical breakdown and reconstruction of computer lab hardware and workstations during relocation projects and maintaining quality standards established by TSS.
• Assist with the Wiping of hard drive information with D.O.D specifications program; assist with Tagging and inventorying new items and equipment
• Providing performance management for a team, assigning tasks to subordinates, and meeting deadlines.
• Developing and implementing workplace safety guidelines and communicating emergency procedures.
• Inspecting operating communications systems for adequacy, efficiency, and need for improvement.
• Utilizing computer software to support an organization/business' customers.
• Coordinating with Senior IT Specialists with IT projects to ensure that developed solutions meet customer requirements
• Utilizing electronic software such as Microsoft Office and Adobe Acrobat to create and/or manage documents
• Instructing customers in logging on and accessing network services
• Assisting with accountable property to include shipping, receiving, loading, unloading, storing, distributing, and conducting inventory of large volume and high-value supplies, equipment, or commodities
• Utilizing computer programs, databases, spreadsheets, or mobile devices to record, track, analyze and report data on accountable property.
• Providing solutions to customer requests for assistance, resolving, troubleshooting hardware and software problems using assigned Help Desk tickets.
• Instructing customers in logging on and accessing network services.
• Applying network standards, architecture principles, and local area network (LAN) principles sufficient to performing routine installation, configuration, and troubleshooting LAN components such as routers, hubs and switches.

Information Technology Support Administrator

Information technology specialist with understanding technical skills in the basis of troubleshooting, maintenance, monitoring, hardware support, installation, and configuration across enterprise and customer-facing network end-to-end. In addition to wide range of skills that are in and around the technical industry.

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