Established & led enterprise-wide Data Analytics & BI CoE:
- Built on Azure cloud native DWH across domains.( Azure Synapse as DWH, Spark for API integration and ADLS Gen 2 for data storage and Power BI as data visualisation and front end transformation and Power Platform for automation and self service enablement)
- Enabled touch-less month end financial run for P&L generation at enterprise level with an efficiency gain of 50%
- Data & BI Hub for the entire organization consisting of more than 3 TB of data and growing constantly

Pioneered Generative AI for democratized insights:
- Spearheaded "CFO Copilot" initiative, for personalized insights from diverse datasets using RAG , prompt engineering and database agents
- leveraged Azure Open AI services , Langchain orchestration, Function and Tool calling for more deterministic response.
- Internal dataset derived from DWH on Azure Synapse 
- External dataset ingested using Yahoo Finance API and earnings call artefacts and 10k/10Q artefacts ingested in Azure Data Lake Gen2 ( using hierarchical namespace for better access control)
- Azure AI search as vector DB and RAG application (hybrid search ) to read densely populated excel files or tables based pdf documents using markdown options.

- Set up Generative AI R&D, enabling faster solution & IP development.
Championed innovation & efficiency:
- Led enterprise DevOps practice & implemented GitHub Enterprise on Cloud.
- Hosted knowledge sessions for peer-to-peer learning & engagement.
Strategic Business Transformation:
- Managed Business Architecture analysis for customer-centric digital transformation.
- Designed solutions based on process complexity, digital maturity, & market demand.
Coaching & Mentorship:
- Agile principles & SAFe framework coach for in-house teams & external audiences.
- Facilitated client workshops for customer journey maps & digital roadmaps.
Industry Recognition:
Speaker at Data and BI Forums, Business Analyst Conventions & Agile Forums.

Senior AVP - Transformational BI & Generative AI Leader | Democratizing Insights, Fueling Innovation

Espire Infolabs

•	Developed Customer Journey Framework as selling pitch ,establishing organisation credibility to facilitate Customer Journey Maps workshops with clients to design transformation roadmap. 
•	Awarded the Best Insurance Account Team by contributing in account mining of an insurance client by providing analytical insights in their current process as Insurance CoE Head
•	Developed PoC for Data driven KPIs like churn rate , click through , return customers , customer sentiment analysis etc on customer experience driven solution , used for client pitching. 
•	Pitching along with the sales team , technical architects and  offerings to clients for winning deals by articulating outcome oriented strategy while effectively managing the risks and solution / commercial feasibility of the proposal
•	Responsible for developing GTM Strategy as Presales Head enabling winning strategy by combining CJM framework with organisational capabilities and offerings.

Insurance CoE & Presales Head

Aviva Singapore(SQS Group)

•	Facilitating workshops with business and developers for requirement elicitation and story boarding
•	Product Backlog grooming leveraging use of epics, user stories and user story mapping for delivery of functional value to client leading to functional useful sprint releases.
•	Assessing and Assigning Story Points to each story and acting as act as the "front office" product owner to internal teams for requirement clarification  and functionality sign-off 
•	Planning and prioritizing for the delivery of useful and usable digital solutions releases in Ipads, meeting the product launch dates effectively.
•	Leading and managing UAT in an onshore-offshore delivery model 
•	Negotiating and managing stakeholder expectations

Digital Business Analyst cum Scrum Master

SAP ( Serole Technologies)

•	Responsible for managing requirements and solution design to replace the legacy system (AS400) with SAP Core Insurance Platform, for a leading General insurer in Singapore, MSIG, by redesigning the business processes and leveraging offshore development and onshore engagement, achieving improved operational efficiency and service quality by more than 60% 
•	Through efficient Product Backlog grooming and user story point estimation, was able to deliver sprints deliverables on time, resulting in improved efficiency by around 50%
•	Have successfully led the migration of over 150 products configuration in the new solution from the legacy system (AS400) 
•	Facilitated workshops with both business and technology team in identifying, prioritizing and implementing requirements and solution assessment, in line with client's business model, strengths and mitigating risks that could potentially impact operating performance, thereby achieving win-win results
•	Successfully managed the project timelines and resource, working in a multi - location based team, making a significant contribution to the 3rd quarter best project team award winning from SAP.

Lead Business Analyst / Product Owner

•	Partner with senior management and stakeholders on leading enterprise change programs and organizational change initiatives to drive innovation and continuous improvements within the company , thereby being awarded for evangelizing Agile best practices.
•	Process Discovery, Modeling and Analysis for gaps between as-is and to-be, waste points and improvement opportunities in business processes for both cross-stream and single stream, enabling innovation and transformation (including digital transformation)
. Was the key member in the product innovation team , of which one the innovation, Clinical Decision Support System, designed based on Design Thinking , was acknowledged as "A great Idea" by CEO of EXL.
•	Lead sessions with both business and technology stakeholders, senior and relevant, for change requirement elicitation, change management strategy and readiness assessment.
•	Change Scope definition by developing business process models that can be simulated, analyzed and executed by business.
•	Identify opportunities for automation for increasing process efficiency and effectiveness , resulting in 30 - 40% of FTE saving and 40-50% improvement in turn-around time.
•	Conduct Market Research to identify and innovate best fitted solution. 
•	Design solutions, both IT and non-IT to meet the business needs, in alignment to Target Operating Model.
•	SWOT and Cost Benefit Analysis of the identified solution.
•	Developing Change Management Strategy and Plan.
•	Streamlining of processes with the adoption of techniques such as Agile Principles, Six Sigma and Design Thinking
•	 Participated both in Scrum based  and traditional project management
•	Assist with the creation of testing strategy, scenarios creation, testing, and training for new / enhanced systems. 
•	Project Scoping and Estimation

Manager - Business Process Management

Max Bupa Health Insurance Company Ltd.

Conducting workshops and brainstroming sessions to elicit, analyse and identiy  the actual  business user requirement and business process mapping
Perform Gap Analysis , Data Assessment (around KPI/metrices) and Issue Tree Development
Development and review  of software specification document s such as Functional Specification Document
To train business users on the software product
To be an integral part in creating test plan and test cases
To manage the User Acceptance Testing  and Change Management phase

Business Analyst-IT

Steria India Ltd

Business Process Modelling,requirement analysis workshops and quality analysis  for Process Optimisation initiatives 
Conducted risk analysis, undertook projects on insurance software products advancements and underwriting developments   
Assessment of the insurance proposals related to Life and mortgage policies and taking appropriate underwriting decisions      
Acted as a facilitator of various meetings with clients and cross team members for process improvement initiatives and prepared high level requirement documents
Have been involved in mentoring and team management activities
Worked closely with QA team in identifying and fixing the bugs and resolving any issues

Assistant manager Specialist

Genins India Ltd,

Managing Health Claims team of 10 people
MIS Reports and Dashboards for status updates
Process Improvement Initiatives 
Claims Grievance Handling and Pre-Authorization process management

Claims Supervisor

TTK HealthCare Services Ltd.

Processing of Claims and Pre-authorization
Network Management with Providers 
Customer Grievance Management

Claims Executive

At EXL, my role as Senior AVP encompasses not only the leadership of our Enterprise Data Analytics and BI Center of Excellence but also pioneering generative AI to revolutionize insights across the enterprise. With a firm grasp on Microsoft Power Platform , Power BI, Azure Synapse, Data Engineering,Azure Cognitive/ AI Services and a track record in business process improvement(Six Sigma Green Belt certified) , my expertise lies in harnessing data to fuel innovation and enhance operational efficiency. 

The conversational BI initiative powered by Generative AI ,stands as a testament to our team's success in personalizing data insights, achieved through diligent application of data engineering and AI best practices. In collaboration with peers, we've elevated the enterprise's DevOps practices, fostering an agile environment conducive to swift and impactful digital solution delivery. My commitment to knowledge sharing and empowerment is reflected in the numerous sessions I've hosted, aimed at peer learning and engagement.

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