Omnisend

Senior Customer Success Manager

Proactively managing multiple accounts by analyzing and measuring their progress to make sure they are reaching their goals.  Emphasis on multi-tasking and collaborating with partners to develop solutions for clients while maintaining attention to detail and delivering excellent customer service.  Excel in time management, organization skills, and strong communication skills.  Maintain high retention rates while helping generate more revenue for my clients with our platform.

Customer Success Manager

iHeartMedia

I help clients grow revenue and create brand awareness through digital strategies and targeted radio with proactive communication while developing and maintaining long term relationships.  Customer satisfaction, growth, and retention is my upmost priority.  President's Club recipient for 2020.

Senior Marketing Consultant

My Three Dogs

•Recruit, interview, coach, and train new employees. 
•Handle administrative tasks including promptly answering the phones, answering customer and employee questions, and set appointments. 
•Professionally handle escalated issues with customers, leaving them happy and satisfied. 
•Maintain employee schedules, payroll, payables, and budgets. 
•Comfortable in a fast paced environment while managing clients and employees with a positive attitude.
•Voted Best Doggy Daycare and Best Groomer 7 years in a row by the public.

General Manager/ Co-Owner

•Implemented sales strategies and call prioritization using attention to detail. 
•Customer facing presentations with excellent communication skills.
•Established and maintained good customer relations, while consistently exceeding sales goals.
•Connected customers’ business or personal needs with ADP products and services.
•Train, guide, and coach clients on the ADP platform and app.
•One of two employees in the region to receive an iPad award for exceeding sales goals in a company contest.  
•Received the Top Immediate Impact Award in 2011, being the only one to receive this award in the region.

Outside Sales

Blackbaud

•Performed cold calling and began the sales process for the Sales Representatives. 
•Conducted interviews for Business Development positions, and recruited the best candidates for the position. 
•Provided optimal customer service to clients and maintained their satisfaction. 
•Consistently hit quota and exceeded company goals. 
•Always met daily requirements for phone time and outbound calls.

Senior Business Development Representative

Nuvox Communications

•Marketed via cold calling and network marketing. 
•Followed up on leads to push sale and increase revenue. 
•Was responsible for selling T1 lines to local Charleston businesses. 
•Succeeded performing door-to-door sales and providing great communication skills.

Outside Sales Representative

SYNNEX

•Managed a group of accounts and consistently hit monthly quota on the Strat East group, which were the highest revenue customers.
•Successfully sold hardware and software to IT retailers. 
•Fulfilled many outbound calls (at least 40 per day). 
•Won a $5,000 Home Depot Gift Card with teammate for selling the largest number of software products.
•As a sales prize, won one day at the BMW Driving School.
•Won a weekend getaway for two to Charleston for consistently exceeding sales goals.

Inside Sales Representative

Passionate about fostering meaningful relationships and driving customer satisfaction, I bring over 15 years combined with Customer Success with focus in the SAAS landscape, account management, and sales.  My career has been dedicated to understanding customer needs, ensuring they derive maximum value from our solutions, grow revenue, and promoting customer retention.  Committed to exceeding expectations, ensure long-term success for customers, partners, stakeholders, and internal teams.  Proficient in proactive communication, business development, data analysis, and driving expansion.

Skilled in Account Management, Sales, Business Development, Digital Marketing, Onboarding, and Customer Success.

Dedicated professional with a Bachelor of Science (B.S.) concentrated in Business Management from Catawba College.

Taplio

Kristen Jordan's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Kristen Jordan's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Kristen Jordan's Linkedin Analytics