Kristen Jordan's Linkedin Analytics

As a results-driven Customer Success Leader, I have a proven track record of managing and growing top accounts, achieving high CSAT ratings, and driving adoption rates. I am skilled in forecasting renewals, assessing risks, and delivering executive-level presentations. With experience in restructuring and utilizing Salesforce and OKR dashboards, I have increased MRR/ARR and reconciled over $600K in contracts. As a founding member of advisory boards for both Human Asset Management and Customer Success, I have led teams, coached agile methodologies, and optimized performance reviews. My proficiency in software platforms such as Salesforce, Catalyst, Gainsight and Wdesk has allowed me to mitigate risk, improve productivity, and drive data-driven decision making. I would love to connect with you and learn more about your organization's goals and vision, and explore ways that I can add value and help drive your success.