Kristen Hoover's Linkedin Analytics

Operational Executive Director and Officer | Driving Efficiency, Revenue Growth, Profitability, and Risk Mitigation | Critical Thinker | SaaS | Project Management | Contact Center | EMS Management Expert | Finance I am an accomplished Chief Operating Officer with over two decades of experience, adept at leading transformative initiatives that amplify revenue streams, enhance efficiency, and mitigate risk within dynamic and demanding business landscapes. Recognized for my unwavering dedication, innovative mindset, and collaborative approach, I have consistently delivered results that not only meet but exceed expectations. Throughout my extensive career, I have honed my abilities as a critical thinker, leveraging cutting-edge SaaS solutions, meticulous project management, and astute financial acumen to spearhead initiatives that drive profound business growth. My expertise extends to optimizing contact center operations, empowering teams, and fortifying financial stability. I have orchestrated and executed a myriad of projects that have delivered quantifiable results. By introducing innovative procedures, I have achieved notable accomplishments, including a 10% improvement in customer retention, an 18% reduction in labor costs, and an 8% decrease in product and utilization costs. These achievements have substantially contributed to bolstering bottom-line profitability. I thrive in collaborative environments, adeptly forging alliances with internal and external stakeholders. My ability to bridge diverse perspectives and harness collective expertise enables me to drive alignment and ensure the successful execution of initiatives. In my role as an Operational Executive Director, Vice President and Officer, I am resolute in my mission to pioneer transformative change that propels organizations toward unprecedented success. With a rich history of cultivating high-performance teams, optimizing processes, and delivering measurable outcomes, I am primed to contribute my skills and expertise to your company's continued growth and prosperity. Let's connect to explore how my visionary leadership, critical thinking, and extensive operational experience can drive your business to new heights.