Kristi D. Williams 🌟 Customer Service Professional 🌟's Linkedin Analytics

Customer ~ Obsessed. Results ~ Driven, Ambitious ~ Professional - With over 20 years of customer service experience, 5+ years health care and 5+ years retail experience. I am passionate about creating profound and rewarding experiences for every customer. I believe that customer service means treating each customer with respect, understanding, and care, and tailoring the service to their diverse needs and preferences. I am currently a Member Serving coordinator at Signify Health helping members of 45 different health plans improve their health through life saving preventative care. I achieved above average metrics in my first month of employment out of 1000. I streamlined member care processes for thousands of satisfied members. As a Client Experience Advisor at Ovation Credit Services, using my analytical skills, I guided countless clients to reach their credit goals. While providing superb customer support I maintained the top KPI performance metrics for the company for 8 out of 12 months out 100 advisors. I utilized my problem solving skills to handle escalated calls with a win, win, win resolution. I exceeded my clients expectations and received weekly BBB reviews expressing extremely positive feedback from my clients. As head cashier at TJ Maxx I lead by example and engage with all customers in a friendly and courteous manner. I oversaw a team of store associates and cashiers, and train them on personalizing the customer transaction experience. I also contributed to the company's R.E.A.C.H. philosophy, which stands for Remember Everyone Affects the Customer's Happiness. I am certified in Empathy for Customer Service Professionals and The Art of Leadership, and I constantly seek to learn and grow new skills. I am looking for new opportunities to leverage my customer service expertise, problem solving, communication, and organization skills, and to join a growing organization that values customer satisfaction and loyalty. Beyond my commitment to professional and personal growth I am obsessed with life long learning and networking.