Kristi D. Williams 🌠 Customer Service Professional 🌟's Linkedin Analytics

I am dedicated to helping others. As a child I would try to heal people. I carry that passion to improve customer satisfaction. ⭐ At Signify Health, my dedication is reflected in achieving and maintaning high performance metrics, such as surpassing daily goals of 300-400 outbound calls and securing 25 appointment per day. My role involves utilizing persuasive communication skills and professional courtesy and empathy to explain the process to members. The sucess in this role builds upon my previous experience as a Senior Case Advisor, where I honed my advisory skills, leadership, and conflict management skills during escalated calls. I guided countless clients to reach their credit goals. I maintained the top KPI performance metrics for the company for 8 out of 12 months out of 100 advisors. I exceeded my clients expectations and received weekly BBB reviews expressing extremely positive feedback from my clients. I boosted customer satisfaction by 50%. ⭐As head cashier at TJ Maxx I lead by example and engaged with all customers in a friendly and courteous manner. I also contributed to the company's R.E.A.C.H. philosophy, which stands for Remember Everyone Affects the Customer happiness. ⭐️ I am certified in Empathy for Customer Service Professionals and The Art of Leadership. I am looking for new opportunities to leverage my customer service expertise, problem solving, communication, and organization skills. Please email me at williams.kristi@yahoo.com. Let me deliver 5 star reviews for your company.