Change Champion * 20 * years Interpersonal skills * delivering 5 Star reviews * Member Engagement *

✅️ I am passionate about making the world a mentally healthier place. As a child I would try to heal people. I am dedicated to helping others, with a customer-first mindset. ⭐️ 💟

    ✅️ At Quote Wizard, by Lending Tree I assisted customers to find their best insurance options while providing my stellar customer service. I improved customer satisfaction by 25% in 3 months.My role involves utilizing  persuasive, communication skills and professional courtesy and empathy to explain the process to members. ⭐️

      ✅️The success in this role builds upon my previous experience as a Senior Case Advisor, where I honed my advisory skills, leadership, and conflict management skills during escalated calls.  I maintained the top KPI performance metrics for the company for 8 out of 12 months out of 100 advisors.  I exceeded my clients expectations and received weekly BBB reviews expressing extremely positive feedback from my clients. ⭐️

     ✅️ At Signify Health, my dedication was reflected in achieving and maintaning high performance metrics, such as surpassing daily goals of 300-400 outbound calls and securing 25 appointment per day. ⭐️

     ✅️ As head cashier at TJ Maxx I lead by example and engaged with all customers in a friendly and courteous manner.  I also contributed to the company's R.E.A.C.H. philosophy, which stands for Remember Everyone Affects the Customer happiness. ⭐️

    ✅️ I am certified in Empathy for Customer Service Professionals and The Art of Leadership.   
 Please email me at williams.kristi@yahoo.com. Let me deliver 5 ⭐️ star reviews for your company.

I am grateful for LinkedIn, my incredible network, and the continuous learning that has allowed me to get to know myself better on this journey. 🌄

Kristi D. Williams   🌠 Customer Service Professional 🌟

✅️ I will convert customer experiences into 5 star reviews for your company ✨️ Community builder ✨️ Empathetic team lead, forever curious as I heal the world one person at a time ✅️ 🐈 mom

My favorite word right now is peace. I am done striving for perfection. I am done burning myself out trying to give 110% at work everyday. Some days my energy level may be at a 90%. That is okay. I am learning to protect my peace. I know God will take care of things. Worry is just a waste of energy. 💫
How do you protect your precious peace? 🤔

Kristi D. Williams 🌟 Customer Service Professional 🌟

Customer  ~ Obsessed.  Results ~ Driven,  Ambitious ~ Professional -  With over ten years of customer service experience,  five years health care and retail experience.  I am passionate about creating profound and rewarding experiences for every customer. I believe that customer service means treating each customer with respect, understanding, and care, and tailoring the service to their diverse needs and preferences.

     As a Client Experience Advisor at Ovation Credit Services, using my analytical skills,  I guided countless clients to reach their credit goals. While providing superb customer support I maintained the top KPI performance metrics for the company. I utilized my problem solving skills to handle escalated calls with a win, win, win resolution.  I exceeded my clients expectations and received numerous BBB reviews expressing extremely positive feedback from my clients.
     As head cashier at TJ Maxx I lead by example and engage with all customers in a friendly and courteous manner. I oversaw a team of store associates and cashiers, and train them on personalizing the customer transaction experience. I also contributed to the company's R.E.A.C.H. philosophy, which stands for Remember Everyone Affects the Customer's Happiness. I am certified in Empathy for Customer Service Professionals and The Art of Leadership, and I constantly seek to learn and grow new skills. I am looking for new opportunities to leverage my customer service expertise, problem solving, communication, and organization skills, and to join a growing organization that values customer satisfaction and loyalty.
   Beyond my commitment to professional and personal growth I am obsessed with life long learning and networking.

CEO & Founder @Leadership EQ 🔸 Keynote Speaker 🔸 Best Selling Author 🔸Independent Board Director 🔸 Consultant

A leader who genuinely wants you to win, will help you win. They'll clear the path when you’re stuck, open doors you didn’t know existed, and deliberately position you to shine. When you have a manager who’s truly in your corner, success stops feeling like a lonely uphill battle and starts feeling like an unstoppable partnership. These leaders are rare, life-changing, and nothing short of a blessing. Appreciate them, learn from them and—when you lead—never forget to pay that same energy forward.

Pick up a copy of my new book. "LEADING IN THE AGE OF AI." 👉 https://lnkd.in/e97NsiMP

Check out this job at Federal Bureau of Investigation (FBI): https://lnkd.in/eRDYEbEK

Jacksonville, Florida, United States (Remote)

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