Degreed

Elevated to VP role to drive transformative change and maximize organizational impact.

• Achieved 100% roadmap adherence, bolstering client trust and satisfaction.
• Spearheaded the scaling and enhancement of feedback, localization, and innovation processes.
• Successfully launched prototypes for scaled nudging technology and AI assistants.
• Spokesperson for Degreed's Innovation at marquee events: Degreed LENS and Degreed Vision
• Co-founded and co-chaired the Culture and Gender BRGs, fostering an inclusive organizational culture.

VP, Product Operations and Innovation

Connector between clients and Degreed, and among Degreed teams, by socializing and operationalizing the product roadmap and strategy and empowering clients and client-facing teams to execute decisively to deliver the most important results.

• Orchestrated seamless collaboration between clients and internal teams by operationalizing product roadmap and strategy.
• Established a robust product enablement team and led cross-functional enablement efforts.
• Ensured consistency in product release timing and communication, enhancing stakeholder alignment.
• Led initiatives to update and align accessibility standards, promoting inclusivity across products.

Director, Product Operations

Promoted to this position to lead a team of Client Engagement Partners who partner with Mid-Market organizations to drive value with Degreed.

• Led a team of Client Engagement Partners, driving value for mid-market organizations.
• Pioneered implementation success standards for the mid-market client segment.
• Championed a strategic project introducing skill measurement to the market, subsequently leading client rollout of related products.
• Established a strong presence as a published author and industry speaker, representing the organization in webinars and conferences.

Director Client Engagement Mid-Market

Promoted to this role based on success in leading large, complex global enterprise clients to success, and demonstrated leadership of the Client Engagement team.

Engagement Director

Led and developed innovative learning solutions and strategies that drive impact within the client organization from post sales to launch and measurable success.

Partnered with clients to consult, plan and deliver the optimal user experience in Degreed.

• Launched one of the first, and many subsequent international clients, including the first in Asia, Europe, and Africa. Met global standards for privacy and exceeded cultural expectations.
• Established and governed process improvement within the team to ensure consistency where necessary and to allow for customization as appropriate.
• Delivered consistently strong results with clients at launch and beyond.
• Customer Advocate of the Year for 2017

Client Engagement Partner

Anthem, Inc.

• Pioneered an integrated learning roadmap encompassing year 1 plan, year 3 strategy, and year 5 vision, integrating social learning, mobile learning, gamification, and emerging technology trends.
• Successfully managed solutions through the product lifecycle, delivering prototype solutions resulting in significant reductions in content development effort and absenteeism, along with improved learner assessment scores.
• Established an innovation framework, governance, and metrics, enabling the delivery of products two times faster than the enterprise team.
• Expanded function to 40+ people as well as introduced first content curation and performance support positions, filling nine roles across these teams to enhance learning and performance outcomes.
• Conducted monthly reverse mentoring sessions with the Chief Learning Officer to foster knowledge exchange and drive innovation.

Director/Manager, Strategy and Innovation

• Led the introduction of a new learning management system, earning a Gold Brandon Hall Excellence in Learning award, and achieving significant course registrations and completions per month.
• Launched a department collaboration community, earning a Bronze Brandon Hall Excellence in Learning award, with high readership and contribution rates, fostering a culture of collaboration and knowledge sharing.
• Implemented a collaborative recognition program, driving high associate engagement and participation.
• Expanded team size by over 100% within two years, enhancing services, support, and consistency to business partners.
• Optimized Content Management System, leading to improved efficiency and effectiveness across development and maintenance processes.

Manager, Learning Technology

Citi

• Spearheaded the implementation of a Virtual Learning Environment (VLE), increasing learner productivity by 15% and driving significant improvements to learning outcomes.
• Led the development and execution of 27 formal research papers, with 41% tested as Proofs of Concept and 27% resulting in completed projects, showcasing a commitment to driving innovation and continuous improvement.
• Achieved a 10% reduction in costs related to conference calls used for key learning initiatives, demonstrating strategic cost-saving measures while maintaining high-quality learning experiences.
• Established an enterprise collaborative community for learning professionals, fostering knowledge sharing and collaboration, with initial growth rates exceeding internal and enterprise-wide expectations.

SVP/Director, Learning Technology Strategy and Innovation

• Enhanced project completion rate by 90% by elevating the project management competency of the team, driving efficiency and effectiveness in project delivery.
• Expertly managed the governance process for the enterprise SharePoint portal, resulting in cost savings and increased collaboration among project teams.
• Achieved 100% satisfaction among partners through the establishment of a quarterly survey, highlighting a commitment to stakeholder engagement and satisfaction.

Vice President/Manager, Learning Technology and Architecture

• Developed standards for requests and fulfillment processes, establishing a detailed strategy around tool selection for online training development, resulting in equitable and accountable employee evaluations.

Manager, Instructional Design

• Received an average project satisfaction ration of 1.35 (1-5 scale, 1 being best), 55% better than the standard of 3.00.
• Successfully managed a project load 300% greater than peer group.

Project Manager

• Increased productivity between 15% and 40% for new hires as demonstrated in the evaluations of new hire training.
• Increased satisfaction and enhanced relationships with managers with the reengineering of the new hire curriculum which impacted 50% of the audience.
• Increased skills in learning objectives between 10% and 20% by rolling out vendor-delivered service training.
• Improved performance on a team twice the size of peers.

Senior Training Manager/Performance Consultant

CitiFinancial Auto

Managed team of trainers and quality professionals to deliver custom performance solutions for business audience.

Learning Manager

Arcadia Financial

Designed and developed training curricula to support business performance needs.

Training Development Specialist

American Collectors Association

Managed details of local training seminars, as well as developed and implemented a teleseminar program.

Meetings and Development Coordinator

I am a connector. I connect people with solutions, I connect the market with new ideas, I connect internal stakeholders with each other, and I connect the dots to create strategic alignment with customer needs. My calming demeanor, decades of experience and thought leadership within tech organizations (especially those scaling from $500M to $1B) makes me a powerhouse Chief Influencer or Client Advocate for any team.

Contact me: kristibroom1@gmail.com

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