Cirrus Insight

Senior Salesforce Administrator

Salesforce User Groups

The Girly Geeks began as a happy hour get together for women attending Dreamforce and looking for camaraderie at the event. Six years later the Girly Geeks are now an official Salesforce User Group and online networking community with more than 1,900 members - Women in Tech - and are a powerhouse network of female Salesforce intelligence. We are women who Salesforce.

Join our Charlotte chapter for social hours, career advice and mentorship, Salesforce strategizing, and much more in a community of women (and a few awesome men) who realize we are all better together.

https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000009OhR

User Group Leader - Women in Tech - Charlotte

Principal Salesforce Administrator

Development & maintenance of Salesforce Platform (Service & Community Clouds + Pardot) used to support ACN customers & IBO support operations globally

MapAnything, Inc.

Primary dedicated Salesforce Administrator for mature Salesforce instance (Sales Cloud, Service Cloud, Marketing Cloud) as the company doubled in size to 150+ users and launched Customer Community to facilitate customer engagement.
Utilized Pardot B2B Marketing, Salesforce Inbox, Quip and other connected systems in addition to MapAnything to support evolving Sales, Implementation and Client Success best practices.

Salesforce Operations Manager

3D Systems Corporation

Managed Salesforce CRM for growing global enterprise, including merging orgs due to acquisition.
Utilized Pardot B2B Marketing, Salesforce Marketing Cloud, Salesforce Partner Community and other connected systems to facilitate efficient Sales process for the Printer division.
Trained partners & internal users via webinars, WalkMe and recorded tutorials to increase adoption.

Salesforce Administrator

Team Trivia, Inc.

• Hosted live trivia and bingo competitions to entertain bar/restaurant patrons and generate additional revenue for the venue
• Utilized online system to download questions, file event summaries and track venue payments

Team Trivia/Bingo Hostess

Newmarket, an Amadeus company

• Conducted in-depth consultative analysis of business processes for new customers 
• Implemented declarative configurations to Delphi.FDC Sales & Catering program, built on the Salesforce Platform
• Detailed spec documents to coordinate custom requirement work with internal Development resources
• Performed regularly scheduled Administrator trainings via webinars, in addition to onsite multi-day training and meetings as needed

HRM Consultant

• Created custom room diagrams from AutoCAD utilized by customers to detail event setup configurations
• Setup maximum capacity standard seating configurations to facilitate ease of use and adoption
• Instructed new customers on usage of software via interactive online sessions

Diagramming Specialist, MeetingMatrix

Passkey

•	Transformed internal Salesforce processes via custom objects, workflow rules and partner applications utilizing Administrator Certification, Salesforce Community and Dreamforce resources
•	Designed 10+ custom screenshots per prospective customer utilized in presentations by 11 person sales team 
•	Conducted in-depth product demonstrations for key prospects
•	Generated contracts, enrollment forms and amendments for new and renewal accounts via mail merge and DocuSign

Product Specialist

Bath & Body Works

• Provided excellent customer service on the sales floor to a diverse clientele in busy Northlake shopping mall in north Charlotte, brought into permanent staff after holiday season
• Processed payments while promoting special offers and helping to resolve any product issues or questions

Sales Associate

ConferenceDirect

•	Managed phone calls for housing and registration guests 
•	Processed event contracts to create housing binders and build Passkey events
•	Oversaw group email box to address attendee process questions and apply charges and credits as needed for event registration changes

Temp

5x Certified Salesforce Hall of Fame MVP | Awesome Admin

Passionate about process optimization, user experience & system usability as a Salesforce.com Certified Administrator, Advanced Administrator, App Builder, Sales Cloud Consultant & Experience Cloud Consultant. 
Background in the Hospitality space (hotel front office, conference services, restaurant service, DMC sales and operations, group housing management and general customer service), developing skills which can translate to any industry.

https://www.salesforce.com/trailblazer/kristiforce

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