Head of Customer Success

Sabrage Capital

Portfolio Manager

Kernolab

Head of Sales

- Leading assigned verticals
- Driving go-to-market strategy 
- Continues improvement on sales processes, best practises & tools
- Collaborating with other departments (product, partnership, marketing) to drive sales strategies.

Senior Sales Executive

TeslaPay

- Managing daily operations (regulatory requirements, drafting internal processes and procedures, managing new initiatives, overlooking fulfilment of the set strategy) 
- Driving & managing Partnerships (full cycle) 
- Introducing and training team on new Services & Products
- Creating Pricing strategy & categorisation
- Managing CRM (HubSpot)
- Communication with authorities regarding new products and services
- Geographic expansion
- Participating in the creation of the company's risk management system, business continuity plan, internal control procedure, and risk assessment

Head Of Operations & Business Development

- Driving Customer services & Sales strategy
- Creating and improving customer journey & full lifecycle 
- Developing pricing strategy and customer categorisation
- Launching & developing CRM (HubSpot) 
- Building high performing small teams
- Leading partnerships with agents (White Label solution) from the negotiation stage to preparing an application to the regulator
- Guiding digital marketing strategy
- Participating in the creation of the company's risk management system, business continuity plan, internal control procedure, and risk assessment

Head of Customer support & Sales

- Driving customer service strategy & experience
- Continues improvement of customer onboarding 
- Building high performing team
- Collaborating with other departments to launch customer support initiatives and development
- Being a leader to the team through the example & support

Customer Support Manager

Cognizant

- Senior position for user reports review regarding website content.
- Analysis and identification of content that is not in compliance with requirements.
- Making well-balanced decisions and helping resolve inquiries to defined policies and procedures.
- Escalation of trending issues, finding solution to main team issues.
- Using market-specific knowledge and insights to spot and scope solutions to improve the support of the user community.

TEAM LEADER OF THE EVENT TEAM (additional responsibility):
- Management of 3-6 people team  to organize project-related events.
- Assignment of tasks and definition of priorities for the team.
- Acting as a Single Point of Contact (SPOC) for day to day communication with internal and external stakeholders.
- Planning and control of the budget. 
- Ensure and perform control and supervision over team members and their responsibilities.
- Analysis of the feedback and other data to drive performance improvement for the team and overcome issues through coaching and practical solutions.

Senior Process Executive

Luminor Lietuva

- Developed relations with company representatives to handle daily customer contacts, assignments, and needs.
- Planned and executed meetings with present and potential customers to increase profitability and growth;
- Followed-up client portfolio, profitability, and KYC information.
- Drafted standard credit memo forms, service offers, consents, and other legal documentation; coordination of credit disbursement and other related processes.

Junior account manager at Large Corporate Clients department

•	Providing information about products and services to the customers by phone or email. 
•	Sale of bank's services and products.
•	Coordination and delegation of the customer's requests to other departments.
•	Analysis of the call center's performance.

Business Client Specialist

Fintech | Clients | Embedded finance | Financial solutions

Taplio

Kristina Moskalionok's Linkedin Analytics

Kristina Moskalionok

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Kristina Moskalionok

Want to drive more opportunities from LinkedIn?

Kristina Moskalionok's Linkedin Analytics