Blue Cedar Partners

Parent company of The 100 Collection™ - A collection of the best properties from trusted vacation rental brands setting the gold standard for hospitality.

Director of Customer Success

Rented

Director of Partner Success

Rented.com’s vision is to make the most of the world’s rentable assets. Our current focus is hands on revenue management as a service.

Rented.com Dedicated Revenue Managers help our partner Property Managers earn more revenue from their properties by optimizing every aspect of your listing portfolio. We conduct an in-depth strategic review of all your properties, determine the key actions needed to increase property revenues, and leverage our data and expertise to meticulously optimize every rental property on your behalf.

You get the benefit of multiple full-time, experienced revenue managers working on your behalf to make sure your properties live up to their earning potential. That means more income for your owners, and more management fee revenue for your business.

Visit rented.com/rms or contact me for more information!

Partner Success Manager

Island Realty

-Built a previously non-existent HR Department from the ground-up to manage all HR functions for the business
-Coordinated full life cycle hiring from recruitment to on-boarding and identified high-level talent for hard-to-fill positions, from senior management roles to seasonal summer positions
-Maintained effective recruitment communications to drive timely requisition fulfillment and optimized candidate hiring success by explaining position, including salary, hours, dress code, and job description
-Screened potential candidates, reviewed resumes, marketed new opportunities, scheduled interviews, and provided feedback to ensure top talent identification
-Identified/generated passive candidates by delivering sales presentations to potential talent by phone and Internet
-Created previously non-existent job descriptions for numerous open requisitions, and wrote job descriptions for all existing positions
-Led all benefits administration, while gaining insight into the 401k and health/dental programs, and interfaced with benefit vendors and cultivated relationships to help streamline query resolution, and sustain knowledge as team benefits contact
-Rewrote and updated company policy manual and revised outdated policies
-Implemented and organized annual review process and designed evaluation materials 
-Participated in monthly Executive Team meetings with other staff members to strategize business and performance initiatives

Director of Human Resources

-Directed the daily operation of 15 Reservation sales agents
-Led implementation of NAVIS Narrowcast, a CRM system specific to the hospitality industry, and trained all staff members on system
-Established outbound calling initiative through effective lead management, capturing $1M in outbound revenue during the first 14 months of the program
-Expanded outbound calling initiative, resulting in $1.16M in outbound revenue in 2011, and $1.58M in 2012
-Increased baseline conversion from 30% in November 2009 to 55% in November 2011 via targeted agent sales training, thus generating over $4 Million in additional inbound revenue
-Improved sales of travel insurance 473%, from $95K in 2009 to $542K in 2010
-Drove KPI improvements to capture additional revenue gains

Guest Services Manager

-Spearheaded a software conversion and implementation during a leadership absence from a dated booking software into a new booking software. 
-Recognized the lack of documented policies and procedures across the company and offset discrepancy by developing a training manual for the Guest Services Department.

Guest Services Assistant Manager

-Converted new reservation calls into bookings, earning an additional bonus for being the highest grossing agent on multiple occasions

Vacation Planner

I love helping vacation rental property managers grow and optimize their portfolios! I've worked in the vacation rental world since 2007 and am very passionate about the industry. If you want to talk shop, please don't hesitate to reach out and if you're ever vacationing in beautiful Charleston, SC let's connect!

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