Kristy Wong

Resolver, a Kroll Business

Leading a team of Account Managers to drive customer expansion and retention.

Managing a team portfolio of $24MM across 300 enterprise accounts to drive Net Retention.

Developed and implemented playbooks to drive sales and retention motions, improving opportunity generation and funnel conversion.

Manager, Customer Success and Account Management

Copper

Partnered with department executives to launch a strategic shift in go-to-market operations, enhancing the entire customer journey from pre to post-sales stages. 

Built the account management team to manage retention and expansion. Increased retention and coached reps to drive more multi-year contracts and expansion.

Managed a team portfolio of $14MM across 1500 accounts and three annual account managers to drive expansion, retention and customer adoption.

Created and executed a comprehensive retention strategy, resulting in a 17% increase in first-year retention rates and a 5% increase in retention in remaining accounts.

Director of Account Management

Senior Account Manager, Team Lead

Founding Account Manager to build the land and expand model.

Developed and implemented the Account Management playbook, resulting in optimized customer journey and increased cross-sell opportunities.

Spearheaded the company's first expansion and upselling initiatives, generating $450,000 and $675,000 in expansion revenue and achieving 140% and 124% of annual quota in the first year and second year respectively.

Account Manager

Top Hat

Managed a $1.2MM renewal book of business of the top 150 customers based on revenue by acting as a trusted advisor and serving as the customer advocate in Product, Support, Marketing, and Enterprise partnerships.

Senior Account Manager

Achieved 150% of campaign quota by working with one of largest enterprise schools, meeting with faculty on campus, running webinars, and driving value for existing customers.

Managed the sales cycle from cold calling, demos, probing, and product pitching to prospects over an average two-week cycle.

Account Executive

S.i. Systems

Managed a half-million-dollar portfolio, responsible for placing technology professional contractors on client site including managing over 35+ job requisitions per month.

Senior Account Executive, Team Lead

YMCA Canada

Swim Instructor and Lifeguard

Passionate about developing meaningful customer relationships in the SaaS space! Focused on customer expansion and growth to drive revenue.

Defined playbooks and processes to increase expansion in a product-led growth model. Looking to work in a fast-paced and cross functional environment that expedites growth and success.

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Kristy Wong's Linkedin Analytics

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Kristy Wong's Linkedin Analytics