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I am the Director of Customer Success at Nuqleous, a B2B software company that provides cloud-based solutions for manufacturing businesses. I have over 15 years of experience in customer success, customer experience, and customer relationship management in the software industry. My role is to lead a team of account managers, customer success managers, and operations specialists to deliver exceptional service and value to our clients. I am responsible for driving customer retention, satisfaction, and loyalty, as well as increasing revenue and profitability. I am passionate about process improvement, data-driven decision making, and customer-centric innovation. My mission is to empower businesses to increase their sales, optimize their operations, and reduce costs using our technology. I am always looking for new ways to learn, grow, and contribute to the success of our team, our company, and our customers.
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