Essex County Board of Elections

Ensured 100% compliance with regulatory standards within 3 weeks, minimizing risk, showing initiative, and maintaining best practices for all claims using Smartsheets, leveraging communication and problem-solving skills.

Achieved 98% documentation accuracy over 6 weeks by utilizing Excel, Acrobat Pro, and DocuSign, reducing errors and rework in reporting, paying attention to detail, multitasking, and written communication.

Minimized customer wait times by 25% within 2 months using Electronic Poll Books and strong interpersonal communication, technical training, and conflict resolution to efficiently engage and register 1,000+ voters per shift and provide technology solutions, resulting in 30% faster service and a higher net promoter score (NPS).

Maintained high ethical judgment, integrity, and inclusion in all case processes, contributing to a 4.5/5 customer effort score (CES) over 9 weeks, ensuring smooth community interactions and reporting.

Customer Service Specialist

Felsen Insurance

Collaborated and assisted with cross-functional claims teams to assess damages and risk, investigate, subrogate, fraud detection, and arbitrate complex claims and articulate to clients, ensuring legal compliance and improving average claim settlement time by 15% over 4 months.
Optimized report turnaround time by 20% within three months to meet tight deadlines, streamlining case documentation by maintaining detailed notes, tracking progress for accountability, and reliably following up with clients using Outlook and CMS.
Accelerated average claims processing time by 20% within 8 months and increased the percentage of claims resolved by 15% by managing multiple claims investigations and settlement negotiations using strong organization and decision-making, Asana, and Tableau for task prioritization and project
execution.

Intern

Livingston High School

Implemented new systems for document management, supply ordering, and technology maintenance harnessing, Google Docs, Jira, and Zendesk, which resulted in a 30% increase in office efficiency. 

Maximized organizational efficiency by optimizing document management for 5000+ documents using Dropbox and Notion, delivering a 20% reduction in document retrieval time for stakeholders.

Utilized learning management systems such as Schoology, Genesis, and Google Classroom to provide administrative support for 15+ personnel, maintaining accurate records and files with a 95% accuracy rate.

Resolved over 1,500 student inquiries with empathy and active listening through Blackboard LMS, achieving a 90% Satisfaction Score (CSAT) over 6 months via Gmail and Zoom.

Maintained high ethical standards and accessibility in all case processes, contributing to a 4.5/5 Customer Effort Score (CES) over 9 weeks, ensuring smooth community interactions.

Optimized report turnaround time by 20% within 3 months, streamlining case documentation by maintaining detailed case notes, tracking progress, and following up using Genesis, Outlook, and CMS.

Instructional Assistant

BOROUGH OF NORTH CALDWELL

Processed over 500 customer claims daily using Freshdesk and Outlook, demonstrating adaptability, a can-do attitude, and patience to achieve a 92% first-contact resolution rate and a 20% reduction in claims handling time within six weeks, significantly improving operational efficiency and service delivery.

Boosted the average claims resolution rate by 15% within four months and reduced claim cycle time by 25% by demonstrating initiative, trustworthiness, and leveraging effective time management and personalized solutions.

Front Desk Attendant

Directed and enthusiastically negotiated sales solutions using Salesforce and strong interpersonal skills, driving a 10% increase in profitability over four months by strengthening new and renewal business pipelines and demonstrating effective leadership in attracting and converting leads.

Leveraged Zendesk and data analytics to increase confidence, engagement, and cross-sell opportunities by 15% within five months, ensuring prompt claims resolution and efficiently managing a database of 1,500+ cases through prioritization and critical thinking.

Increased staff training effectiveness by 30% over six months by designing and delivering collaborative workshops with an energetic and solution-oriented approach, fostering team cohesion and practical problem-solving skills.

Senior Swim Program Leader

Instacart

Accelerated claims processing time by 20% within 3 months by effectively managing multiple claims and customer issues using strong organizational skills, Asana, and Tableau for task prioritization.

Boosted response rate by 30% in 6 months by providing clear, accurate information in every customer interaction, leveraging product knowledge, customer orientation, and Instacart to facilitate quicker resolutions.

In-Store Shopper

I Help Brands Electrify Learning ⚡ | Instructional Designer | Specializing in E-learning Development, ID Theory Application, Curriculum Development, and LMS Integration | Follow Me To Transform Your Training Initiatives

👋 Hi, I’m Kristyn, a values-driven client-focused and results-oriented professional with a passion for insurance. 

Inspired by my mom’s knack for overpacking & her "Just in case" philosophy, I've developed a strong commitment to helping others. This has shaped my career in customer service & inspired my growing expertise in claims fidelity, underwriting, risk assessment, and insurance products.

With a background in Criminal Justice, Education, and Business, I've developed a strong foundation in analytical thinking, problem-solving, and communication. I thrive on identifying complex issues, gathering relevant insights, and creating actionable solutions.

I'm particularly drawn to Chubb's innovation, values-driven approach, and focus on professional growth. I'm excited to contribute to a team that values collaboration, excellence, and delivering exceptional service. 

Let’s connect & discuss how my diverse skills and enthusiasm can contribute to Chubb's mission. 🧩💼

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